Leadership and Health - How Are You Doing?

electron brainPreviously, we raised the idea that health is actually part of the larger conversation about leadership. If you aren’t at an optimum level of health you aren’t performing your best.  We also raised the idea that there are multiple dimensions of health – mental, emotional, spiritual and of course, physical, (and there are even more). We wrote about the physical dimension and this week we want to go into the mental/emotional realm. These two are often collapsed together and there is no doubt they are inextricably linked. The term “mental health” often refers to our ability to handle our reactions to the circumstances and challenges that come up in our lives. In fact, the dictionary defines it as “psychological well-being and satisfactory adjustment to society and to the ordinary demands of life.” For the purposes of this post we are going to separate the two terms and define them a bit differently. When we talk about “mental health,” what we are pointing to is “intellectual health” – meaning thinking and results mindset - disappointmenthow healthy and fresh are your thought processes? When was the last time you challenged yourself to learn something new? How much are you reading? (And not reports and emails! Reading fiction for fun, or non-fiction topics that interest you?) Do you do puzzles – crossword or otherwise  - to stimulate your cognitive abilities? We often repeat the same thought patterns and think about the same subjects day in and day out. Learning something new helps keep your brain healthy and your perspective fresh. For more information on how to keep your brain and thinking healthy visit www.drweil.com and search the database. When we talk about emotional health we are talking about how you are feeling about your life and the people and activities in it. Are you experiencing joy and satisfaction? Are you having fun? Do you relax? These days most of the people we speak with say “no.” Very few people seem to feel they have time for fun or relaxation. The thing is, if you don’t give yourself a chance to relax and unwind the constant stress is very hard on your body. There is lots of research about the effects of continuous stress on our systems. It’s important to have fun – for your health. If time keeps slipping by, try scheduling it in regularly as a mandatory on your calendar.  Make sure you are actually “cutting loose” – play a musical instrument, practice martial arts, go horseback riding – something that truly turns off your typical daily thought patterns and redirects your attention to something that is refreshing.

Take some time to reflect and evaluate how well you are handling your current levels of stress. If you find that you aren’t as resilient as you would like to be and if stress and circumstances are bringing you down, get support! If you find there are painful incidents in your past that have a tight grip consider seeking some type of counseling. If you are most comfortable with a faith-based approach speak to your minister, spiritual director or trusted spiritual advisor. You may also find a certified psychological professional is best.

personal development concept on blackboardIf you find you are having trouble finding your passion, designing a future you are excited about or reaching particular goals and dreams then hire a coach. Ask around and find someone who has an approach you are excited about pursuing. Partner with your coach so that you have the support you need to get where you want to go.

The healthier you are physically, the better you will feel mentally/emotionally and vice versa. It’s all interconnected so do yourself, your organization, your family and friends a favor and take action to insure your health is optimized!

Dwight Appeared on Unopened Gifts Radio Show

On January 19th, Dwight appeared on the Real Coaching Radio Network Show, "Unopened Gifts," hosted by Jim McPartland. This show was internet TV/radio. To watch and listen to the show you can watch below or click here

 

 

Leadership and Your Health

“People spend more time planning their VACATIONS each year than they spend on planning for their care and well-being the other 51 WEEKS.” –Thomas Leonard

healthy life signThere are many dimensions of health including: mental, emotional, spiritual, physical, environmental and more. It’s pretty self-evident that the healthier you are, the better you can perform. Performance is foundational to leadership yet health is rarely part of the leadership conversation. If anything, as researcher Brene Brown says, being run down from exhaustion has become a "status symbol." Although people may admire your tenacity and commitment, being exhausted is not a healthy state and it's unlikely you are performing optimally.

As Thomas Leonard points out above, very little time is spent by most of us on our own care and well-being. Since it's January and many of us are thinking about improvements and changes we want to make in our lives. Why not consider how improving your health can improve your leadership?

This week we want to focus on physical health. If your physical health isn’t optimized, your performance isn’t either and your ability to lead is limited by the energy being siphoned to health issues.

So how do you take care of your physical health? What do you do for yourself? What are your practices? Most people think about this and focus on diet and exercise – often beating themselves up for all the things they are still “doing wrong” or “not doing,” or they believe they don’t have time, etc.  The thing is, there are incremental steps you can take to start improving your physical health without taking on a big program. Here are some easy steps you can make today:

  1. Get informed. There is a lot of misinformation and confusion out there about what really is healthy. We recommend two solid resources, Dr. Andrew Weil and Dr. Mehmet Oz. Both of these doctors are highly educated and make clear information widely available. Dr. Weil has a great web site with a searchable database for health issues www.drweil.com He also has two fundamental books that can help you – 8 Weeks to Optimum Health and Eating for Optimum Health. Dr. Oz has a TV show that you can Tivo or DVR if you don’t feel like reading. If you do want to read, he and his partner Dr. Michael Roizen also wrote, “You: The Owner’s Manual” which has lots of great information.
  2. Do the basics. An example of “the basics” is that we have all heard you need to drink 6-8 glasses of water pwater bottleer day, (8 ounce glasses that is). Yet how many of us do it? If you can just do this piece, your health will be improved simply because you will be hydrated. Don’t like plain water? Squeeze half a lemon or lime in it. Still not good? A splash of cranberry or pomegranate juice has health benefits and helps with the taste, (provided you are doing just a splash and you are doing real juice, not the high sugar filled kind.) The basics are covered in the works of Dr. Weil and Dr. Oz we mentioned above and being hydrated is one example of improving your health without feeling like you are taking hours out of your day for a huge program.
  3. See your doctor. A lot of us skip exams and annual tests we should be doing. Whether it’s a mammogram or a colonoscopy many people are not doing their “regular maintenance.” So if you haven’t seen your doctor or you have been skipping tests, get them done. If you don’t like your current doctor, ask around. Check with a friend or colleague whose health you admire and get a new physician to work with.

Obviously we are not physicians and this blog is not intended to dispense medical advice. We are simply suggesting that health is actually part of the leadership conversation and the healthier you are the better you can lead. So do yourself a favor and care for your health and well-being all 52 weeks of the year!

It's 2012 - Make It Happen!

dream bigTo move into a New Year powerfully and to create the results you want there are some key steps to take. The first is creating an “elegant ending” to the past. Last week we posted about “letting go of 2011,” and included a free download of a worksheet to help you do it. Now it’s time to move on to envisioning and documenting your 2012 “Yonder Star(s)” and creating plans for fulfillment. (Note: The first part of this post talks about how to effectively map out your personal goals. If you want to move straight into planning for your business check out the last paragraph of this post. We’ve got a Hot Wired Strategic Plan template for you as a free download.) One way to help yourself succeed is to make your resolutions “public” to others. To put more wind in your sails, promise others that you will deliver! You can ask someone you trust to be a “committed listener.” This involves a commitment from them to listen to you as you talk about the status of your plans, your struggles and your successes. It does not involve them giving advice or telling you what to do next, (unless you make a specific request for it). Another way to succeed is to hire a coach. Someone who is trained to support people in achieving their dreams and plans.

If you are a bit more experienced at this process, take a step up in rigor and create a set of goals for the different areas of your life. Categories you might include are: 1) Career/Financial 2) Well-Being or Health 3) Relationships 4) Spiritual 5) Personal 6) Wild Card electrical outletHow bold are you willing to be setting your goals? If you are completely certain you can make the goals are you stretching yourself enough? Focus on designing the most catalytic, highly leveraged action steps you can. By “catalytic” we mean that your actions produce the intended results without your being used up in the process. By “highly leveraged,” we mean you produce very big results with minimal resources.

If you’ve been successful at this level of work and/or are ready to take on your first effort at a Strategic Plan for your company or affiliation, we suggest using what we call our “2130 Partners Hot Wired Strategic Plan.” We call it Hot Wired because it covers many of the levels and topics of an elaborate plan and yet you can produce a decent draft in a couple of hours. The next pass can then be developed to whatever level of detail you wish. The key, however, is to get the initial draft knocked out in as short a time as you can so that you shift your paradigm about goals and actions as you develop the more detailed plans. You can download the worksheet for our 2130 Partners Hot Wired plan by clicking here.

Ready for 2012? First You Will Need to Let Go of 2011

2011 to 2012It’s the time of year when many of us conduct annual rituals that may include everything from strategic planning sessions for business to making New Year’s resolutions or setting Bold Goals for 2012 and beyond. We’ve found any such process to be much harder to do when we haven’t completed and let go of the past.  It’s very difficult, (impossible?), to really move forward when we are carting the past along with us. The process of letting go can include changing your attitude and perceptions about what the economy did to you, to digging very deep and letting go of some of the childhood stuff that shapes your life. On the fun end of the spectrum, we have for many years put flip chart paper all over our walls when we have a New Year’s Eve party with a simple question on each, such as “What did I start and not complete?” or “What did I accomplish that I haven’t been acknowledged for?” or “What did I screw up that I didn’t get caught for?”  Guests write on the charts all evening with colored markers and sometimes get even more creative with a touch of artistic display as well.  On a number of occasions we have taken them all down at midnight and symbolically burned them.

On a business note, we do a similar exercise with our executive clients where we pass out a page with questions for them to fill out that explores accomplishments and failures in their businesses, practice of leadership, and lives. (We have a free download of this exercise sheet at the bottom of this blog post.)  One of my favorites is “What must I communicate to be complete with 2011 and to whom?”

A few of the highlights from these types of executive discussions include discoveries of attachments participants did not realize were holding them back, people around them who they had failed to acknowledge, and places where they were not leading by example.

We also know that for many folks the holidays can include a lot of upset, ranging form anxiety around gift giving and office party attendance to remembrances of lost loved ones or unhappy childhood experiences related to the holidays.  The latter is fertile ground for completion work.

Some of the comments we get about these exercises can be summed up as, “transition/transformation is a lot of work!”  If you are intending to be powerful in 2012, have big goals, and produce great results, we highly recommend you spend the next couple of weeks completing and letting go of 2011, (and earlier if you need to), in order to create fertile ground for your 2012 vision to come alive.

If you would like to try our exercise format we have included it here as a free download.

Wishing you a happy ending to your 2011 and a fabulous 2012!

The Opportunity for Greater Productivity is Real

Efficiency Sign

Our blog post about “Lean Conversations” connected us to Dan Markovitz of  TimeBack Management  and provoked a great dialogue about increasing our own productivity and that of white collar or “knowledge workers” in general. Dan’s slogan “working at the intersection of personal productivity and lean manufacturing” really captures his offering. For those of you interested in looking at office productivity through the eyes of “lean,” we urge you to check out Dan’s blog posts.

From 2130′s perspective the opportunity starts with recognizing that there actually is an opportunity for huge breakthroughs in productivity for all of us. Unless you start your thinking from this possibility, you will never put your energy and intention into capturing the available gains for your associates and yourself.  The “urgent” will continue to distract you and draw your focus.  As Markowitz says, “you’ll never get off the fire truck!”

The second step is to create a vision of what your work practices would look like if it were the “golden era.”  In other words, if your work life were all working perfectly, what would you be getting done and what would happen to all the rest of it?  This means you have to identify a clear picture of what is important and valuable and what you are committed to, (what we would call your “Yonder Star”).  Easily said, and yet we find many clients who struggle mightily with this seemingly simple notion.  The critical point is everything builds from this starting point so if you aren’t willing to take this on, stop reading.

The next step is to track your practices.  Find those things that are necessary, predictable, and/or repetitive, amid all the unique activities in your week. Pull them out and put them on your calendar at times that are convenient, with plenty of lead-time to get them done.

Now compare your vision to all the stuff you have been doing and see if much of it really forwards you on your path to your vision and highest priorities. Now be rigorous and drop as much as possible of what doesn’t fit.  This may mean delegating or sub-contracting or it may mean you just stop doing it. Notice who you are afraid of offending or don’t want to disappoint. Is there a way you can re-negotiate? Can you just stop? Why not? What is it costing you to keep doing things that are not leading to your vision? Are you willing to keep paying that price? How much time have you got left?

Results SignNow ask “what’s missing today from my vision today that would be the most valuable thing I could put my attention on?” “What, if I/we got to work on it would give us the greatest leverage in fulfilling the vision?”  By leverage we mean getting the greatest result for the least effort and investment of resources. Pick one, and no more than three, activities and build time into your calendar for them. Share your new focus with others so that they ask you how you are doing.  They may even look to see how they can support you!  That’s real accountability – holding yourself accountable in a public way through your declarations.

Start practicing your new design.  It will take practice to break your old habits and build sustainable new ones. It does take the initial effort of the analysis above and building a new practice, but the outcomes will be worth it.

Let us know how you are doing!

Need A Productivity Breakthrough? Try a Lean Conversation

tin cansFor the last 4 years or so we have developed a set of ideas we call Lean Conversations. The fundamental notion is that academicians, consultants, leaders, and managers in our culture have focused on and accomplished tremendous gains in productivity through process improvement, supply chain management, IT, and a host of manufacturing concepts including Lean Manufacturing. The area that has been largely overlooked as an opportunity for improvement in productivity is the friction and waste that occurs in the conversations people have with each other as they go about their daily work together.  By friction and waste we mean the upsets, resistance, broken promises, undelivered communications, failed intentions, etc., etc. (You get the picture.) We have long believed the single biggest key to productivity gains in our economy today is to identify and clear upsets, first in ourselves, and then in others. Over many years with our clients we have conducted a sort of “informal qualitative survey,” by asking them, “ if people in your organization just came to work, did their jobs, and went home without having upsets, issues with each other, their work, etcetera, what time could you go home?” Consistently we would hear they could go home between 10:30 and 11:00 a.m. This answer used to surprise us until we heard it over and over clasped_handsagain. Let’s allow for gross overstatement and cut that savings in half.  Even with this modification it appears there is at least  two to four hours of time savings available for the leaders, (and presumably everyone else in the organization), if there were less upsets, less confusion and fewer issues in people’s interactions with each other.  Bottom line, this means ther are potentially enormous opportunities for gains in productivity right in front of us, largely unnoticed, (or framed in that way), and largely unleveraged.

We have written a white paper on this subject which we are making available as a free download in this blog post and, (which we will also post on our website in the Downloads section), with ideas as to how you can get started reducing the friction and waste in the conversations in your organization.

We invite you to get your free download here [Download].pdf, study it, and take on the practices that most apply to you.   Please comment on this post, add to our ideas in the white paper and let us know what you think. Let’s start an open source movement for Lean Conversations!

Leadership: Are You In Your Comfort Zone?

relaxed businessmanThe term “comfort zone” has become a popular way to describe how we are feeling about various activities we are taking part in – “that pushed me way out of my comfort zone,” or “that was not in my comfort zone,” are pretty common phrases these days. When we talk about our “comfort zone” what we are talking about is our personal orbit, our range of personal activities. Each of us has a daily routine, a weekly routine and perhaps even a monthly or yearly routine. Generally speaking we are creatures of habit and we develop comfort zones we like, and of course, feel comfortable in.

Often, even when we do try to venture out of it, we are quickly pulled back in to it. There is a dynamic called “homeostasis” which is critical to this. Homeostasis has both psychological and physical implications and what it’s pointing to is the fundamental and biological drive for equilibrium and stability in a system, (and yes, we are including human beings as systems). In effect, homeostasis helps create and regulate our “comfort zones.” This is a very important phenomenon to understand. It works for us in critical ways. For example, it helps keep our body temperatures stable. As we know, we all have a set-point for body temperature that is on average 98.6 degrees. The homeostasis in our bodies helps insure that when our temperature fluctuates, it comes back to this comfortable set point. The downside is that when we challenge ourselves psychologically and emotionally in various ways, there can be a “homeostatic back lash,” and a strong pull to go back to our existing comfort zone until we have solidly established a new set point.

So our comfort zone is somewhat like a thermostat. Unconsciously it has been set at a particular point and when we change it, it takes some time to “heat up or cool down” to the new set point.

An amazing example of this is the research that has been done on lottery winners. It has been found that generally, if someone was poor before winning the lottery, they will end up poor again. If they were middle class, they would ultimately end up middle class again and so on. This is a powerful example of what happens when our set points or comfort zones are radically and unexpectedly challenged and how powerful homeostasis can be.

relaxed business womanAs we discuss comfort zones, set points, etc. we want to be clear that this is not a piece about people who plod along and move slowly or people who seem risk averse. If you are a fast-paced, “go go go” type of person that is your comfort zone. What if you had to slow down, be more reflective, bring your energy “down and in” instead of being an “up and out” kind of person? What if you had to take on a meditation practice? Would you still be in your comfort zone? What if you are a thrill seeker and look for ways to “push the envelope” all the time? What would happen if you lived a more mundane existence and had to experience the ordinary? Would you still be in your comfort zone?

The thing is, if you want new outcomes, bigger results and to achieve your vision are you ready to expand your comfort zone? Are you ready to alter your personal orbit? Are you fortified and prepared for the inevitable backlash that may come from inside you, but also from those around you who may feel threatened or unnerved by change? If you are part of their system, their orbit, their comfort zone, and you change, what happens to their comfort zone? If you aren’t ready to expand your orbit, how can you expect your colleagues, team, or employees to do it?

Is There A Common Language for Leadership?

ideasHave you ever wondered whether there is any common language that exists for all humans and, if so, how knowing about that language might help you be a more effective as a leader? Well, there is and researchers have called it “deep metaphors.” In the November/December 2008 issue of Spirituality & Health magazine, Managing Editor Betsy Robinson’s article,Our Common Language,” offers a very insightful summary of work done by Harvard Business School professor and sociologist Gerald Zaltman, Ph.D. and his team across 12,000 in-depth interviews in more than 30 countries. 

Dr. Zaltman and his son, Lindsay Zaltman, have described their research in their book Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers. While the consequences for marketing are dramatic, today we are more interested in how a working understanding of these metaphors will assist you in your leadership, your skill at conflict resolution, and your understanding of and ability to clear upsets.

According to Robinson, these deep metaphors are unconscious, universal, basic frames or orientations we have to the world around us.  In the language of the work of 2130 we’d call it “the instant, automatic, and largely unexamined context or paradigm in which you live your life.”  The researchers have identified seven main lenses:

1)   Balance – justice, equilibrium, interplay

2)   Transformation – change in state, status, substance, circumstance

3)   Journey – meeting of past, present and future

4)   Container – connotes inclusion or exclusion

5)   Connection – relating to oneself & others

6)   Resource – source of support

7)   Control – sense of mastery, vulnerability, well-being

and four subsidiary ones:

1)   Movement or Motion – related to journey

2)   Force – power that can compel or constrict

3)   Nature – not from humans, growth and evolution

4)   System – gives order

If you’d like a visual experience of these lenses, go to: http://www.youtube.com/watch?v=2exh6i6T6tg

Two very important dimensions of this work are the emotions and beliefs that we have connected with each of these deep metaphors and the fact that we cannot express ourselves without using the metaphors. Put simply, our conversations are full of phrases, which arise out of these metaphors, and they all have emotional baggage with them. Since we all use the same deep metaphors when relating to the same situations, it is the emotions that we have historically attached to each that yield the connecting or conflict that arises from each conversation.  In our 2130 Partners’ language, this is the “stuff that fills our File Cabinets.”

Your ability to resolve conflicts, dispel upsets, and be an effective, productive leader will all be greatly enhanced by learning about and observing these deep metaphors in the situations you encounter.  Robinson offers several helpful practices and exercises:

1)   Make a list of the emotions and beliefs you have associated with each metaphor.

2)   When you are in the middle of conflict, realize that there are deep metaphors at work and the parties have differing, perhaps extreme, emotions and beliefs associated.  Find a way to appreciate the others’ basis in the conversation.

3)   Find a way to sketch out a shared vision for the parties – what would life be without the conflict?  In 2130 Partners we call this finding a Shared Yonder Star for the conversation and the relationship.  Where will we be when it all turns out? Build a productive conversation from that commonality.

While it may seem difficult or awkward at first, viewing your encounters through the lens of deep metaphors and appreciating the generally unconscious, unexamined and often differing emotions and beliefs associated will almost certainly increase your conversational capacities and your ability to lead effectively.

5 Top CEO Challenges

CEO leaderAwhile ago I was forwarded an email written by Shama Kabani. [She runs an online marketing firm in Texas and is also the author of Zen of Social Media.] Here is the opening of the email: “I just got back from The Leaders of Tomorrow conference at St. Gallen in Switzerland. It was a fantastic trip, and I gleaned some great nuggets of business wisdom from the world’s best. One particular session I really enjoyed was presented by McKinsey partner Dominic Barton. As someone who spends much of his time with the CEOs of the world’s leading companies, he shared 5 insights from his experience.”

First, I was fascinated to discover this St. Gallen Summit as I wasn’t aware of it. Second I was really struck at the list of insights coming from McKinsey and recapped by Shama in her email. I found them compelling because in addition to my role as Principal and Co-founder of 2130 Partners I am also a Best Practice Chair at Vistage International. Vistage is the world’s leadvistage_logoing CEO membership organization and I have worked with them for more than 16 years. I can say the 5 insights offered by Kinsey below are very consistent with my experience of the CEO population. Here they are with notes from me included.

1) They struggle with loneliness – The higher you get, the harder it is to find the right sources to trust. This is a fundamental reason for the success of Vistage. Having access to a peer group and being able to work issues with people who face the same types of challenges you do every day can be amazingly helpful for a top leader.

2) Lack of time - CEOs continue to balance an overflowing plate and prioritizing becomes key. This is something everyone is facing these days from the top office throughout an organization. We have found that the key issues here are in the “human dimension”- meaning that things often get slowed down between people through miscommunications, misunderstandings and upsets. This is why we developed our Productive Interactions program and why we have developed the concept of Lean Conversations.

3) Appetite for cross-sector knowledge – CEOs and companies across the globe are looking at what they can learn from industries other than their own. Cross-pollination at its best. What can marketers learn from HR? What can IT learn from sales? This is another area we find that communication is critical and is not happening at an optimum level. Often groups, teams, and departments become “silos.” There is usually a lot that can be learned by an organization and its leaders from within, from its own people. The challenge is opening up the flow for that to happen.

4) Understanding transitions – Leaders transition in and out of positions, jobs, and companies. They are consistently looking for help with these transitions. This is where a solid, experienced Executive Coach can really add value. Transitions are often fraught with emotions and complexities. Hiring a partner to help you through is key.

5) The battle for talent – The biggest competitive advantage of any company in the future is going to be people. Often CEOs don’t know the scope of talent available to them within their own company. This is a source of frustration for many. See point number 3 above. It is amazing how much knowledge and information inside a company does not flow. Again, challenges in the “human dimension” often hinder this flow. Fear, politics and other factors can keep key information like “how talented is your talent pool” from being clear to those at the top.

Bottom line, from our perspective at 2130 Partners, for CEOs to manage these top 5 challenges, investigating and investing in the “human dimension,” is the place to work. The greater the skills and capacities CEOs and those on their teams have to effectively and efficiently communicate and create results, the less painful these 5 challenges become.

Leadership: The OODA Loop

Learn & LeadBeing powerful in translating intentions into reality and sustaining them requires presence and adaptability in the face of life’s circumstances – circumstances that can change every moment.  Where can we turn for tools to support ourselves? The United States military has long taught our special ops teams and fighter pilots a thought process called the OODA Loop.  These teams function in relatively small units who have large assignments with very limited time and resources.  They train incessantly and plan their missions in incredible detail.  Yet, no plan survives its collision with reality and conditions in the field often differ from those on the planning table.

Adherence to the original plan would sometimes mean immediate capture or death and certain failure.  Given their commitment, failure is not an option and “all or nothing” is often the choice.  They must be able to make sometimes dramatic adjustments to achieve mission objectives and extract themselves with minimal to no casualties.Leadership Ahead

The OODA Loop thought process is an excellent antidote to holding onto the way it was supposed to be, the resources they were supposed to have, and the unfairness of the situation.  The acronym simply means:

1) Observe the actual “ground truth” – the way that it is and the way that it isn’t rather than how it was supposed to be.  2) Orient to the actual situation, the observable roadblocks and potholes, the unknowns, and the resources available.  Consider the options and strategies that are available. 3)  Decide on a path and how long you can go before reorientation is required. 4)  Act on your plan 5)  Immediately start this process over

In Organizational Development circles the Action Research people would be most comfortable with this thought process. 

In your world, how can you apply this simple process to adjust to "the ground truth" you and your organization are facing?  How can this OODA loop concept benefit your leadership development?

Time for a Productivity Breakthrough!

tincansjpgLet's talk about a set of ideas we have been evolving for several years that we call Lean Conversations. The fundamental notion is that academicians, consultants, leaders, and managers in our culture have focused on and accomplished tremendous gains in productivity through process improvement, supply chain management, IT, and a host of manufacturing concepts including Lean Manufacturing. The area that has been largely overlooked as an opportunity for improvement in productivity is the friction and waste that occurs in the conversations people have with each other as they go about their daily work together.  By friction and waste we mean the upsets, resistance, broken promises, undelivered communications, failed intentions, etc., etc. (You get the picture.) We have long believed the single biggest key to productivity gains in our economy today is to identify and clear upsets, first in ourselves, and then in others. Over many years with our clients we have conducted a sort of "informal qualitative survey," by asking them, " if people in your organization just came to work, did their jobs, and went home without having upsets, issues with each other, their work, etcetera, what time could you go home?" Consistently we would hear they could go home between 10:30 and 11:00 a.m. This answer used to surprise us until we heard it over and over clasped_handsagain. Let’s allow for gross overstatement and cut that savings in half.  Even with this modification it appears there is at least  two to four hours of time savings available for the leaders, (and presumably everyone else in the organization), if there were less upsets, less confusion and fewer issues in people's interactions with each other.  Bottom line, this means ther are potentially enormous opportunities for gains in productivity right in front of us, largely unnoticed, (or framed in that way), and largely unleveraged.

We have written a white paper on this subject which we are making available as a free download in this blog post and, (which we will also post on our website in the Articles section), with ideas as to how you can get started reducing the friction and waste in the conversations in your organization.

We invite you to get your free download here [Download].pdf, study it, and take on the practices that most apply to you.   Please comment on this post, add to our ideas in the white paper and let us know what you think. Let’s start an open source movement for Lean Conversations!

The End of Management

success diagramIn a Wall Street Journal article, “The End of Management,” Alan Murray makes a compelling argument that "modern management is nearing its existential moment.”  He focuses on the last 100 years or so when large organizations developed to organize people and allocate resources for tasks that seemingly could be done much more effectively than individuals contracting with each other. Graduate business school programs have evolved, largely to educate large numbers of people to fulfill the needs of these organizations to deliver on that promise.  One of the responsibilities of many, if not most, of the people in these organizations is to increase certainty or predictability with the intention of increasing quality and on time, on budget, performance.  An unintended consequence of those efforts is to make the organizations resistant to change and seemingly even resistant to the dynamics of the market itself

As the rate of change and market disruption accelerates to the pace we see today with the advent of things like social networking and smart phones, this sets up “a destructive clash between whirlwind change and corporate inertia.“ Murray argues that some of the classic failures of once market-leading companies has not been a result of “’bad management," but because they follow the dictates of ‘good’ management. They listened closely to their customers. They studied market trends. They allocated capital to the innovations that promised the largest returns. And in the process they missed the disruptive innovations…

Murray traces the development of managed corporations back to a 1937 book citing the importance of lowering transaction costs.  We’d like to step even further back for a moment to the very origins of capitalism and organized business. Rodney Stark in his book “The Victory of Reason” provides a very detailed history of the evolution of business, as we know it.  Activity started shifting from barter to cash in the 9th century and great monastic estates began hiring labor forces to perform complex, well-organized activities.  By the 13th century, religious and societal issues around profits, property rights, credit, and vending had been resolved. Italian city-states began expanding trade into Europe and the rest of the Mediterranean. 

Banks and management evolved to address the issues first of facilitating transactions over these greater distances and then lowering their cost.  By the 14th century Italian schools were organized to teach required administration and management skills.  Accounting, compound interest, double entry bookkeeping, and insurance were invented, all to facilitate transactions. As trade expanded to England, a nation of shopkeepers and manufacturing entrepreneurs sprang up and, as they say, “the rest is history."

Business Teamwork - SolutionFast forward back to today with this historical perspective and we can see that everything we take for granted as we do business today was originally invented by someone to facilitate trade, which in turn was driven by thousands of entrepreneurs in all regions where they were allowed to operate and were not taxed out of existence. Modern management is just a relatively late development to solve the “recent” problems of large operations scattered over great geographic areas and allow them to continue to facilitate trade and lower its cost. Much of the value of that management has been in gathering, organizing, and dispensing information needed by large numbers of people in far-flung operations to get their work done and make the transactions happen.

Now, with the advent of instant worldwide communication, essentially free information, and the ability of large numbers of people to organize and collaborate without hierarchy, creativity and innovation can move far more rapidly than it can through a traditional organization. Individual entrepreneurs are again empowered, as they were in the middle ages, by these “new fangled inventions,” to start and build businesses. To survive and continue to add value to society, existing firms will be called upon to facilitate their employees ability to think and act like entrepreneurs and to find ways to make their collaborative efforts more valuable than “free” individuals can create through open source collaboration

Bottomline: The game is on! Is your company addressing this enormous historical shift that rivals that which happened in the 9th to 13th centuries? Are you recognizing this new game? Are you “all in”?

Creating Your Bold Vision - The Mid-Year Review

compass In mid-December we wrote one of our year end, "get ready for next year" blog posts called, "Creating Your Bold Vision." Now that we are moving in to the second half of the year we are wondering - how's that working for you?

Traditionally at the end of the year the majority of our clients and friends are working on “what’s next.”  The effort ranges from New Year’s resolutions, to budgets, to creating an entirely new vision and, (hopefully), strategy to go with it. Often somewhere in the first quarter, (if not actually in January), these "best of intentions" fall to the wayside. As the economy continues to be challenging and the levels of stress seem to be in an unprecedented range we thought now would be a good time to "look up and out" and revisit the idea of a bold vision in 2011.

Most of the time, when we talk about "bold vision" we find these efforts produce plans based on past experience, rather than launching a truly bold vision. So to clarify what we mean, we say vision has more to do with a dream for the future than what’s happened in the past.  This is a really critical point. When teams go to create a vision they really think they are working on the future, but this "predictions based on the past" almost always dominates the conversation and people aren't even aware of it. (Next time you are in a high level strategy session or meeting about vision, see if you can detect what we are pointing to here. If you need more clarity, we talk a lot about the differences in our book, Accelerate, in the section on Leadership Choice Point.) 

In the book we also emphasize that most ”leadership” activity is based on looking backwards, reviewing results to-date, and building a plan forwards from that past.  There is nothing wrong with this. As human beings our minds and memories are constructed to have a “database” that builds on past experience. If we didn’t have a “cumulative learning ability” we would be helpless. Every moment would be new. We wouldn’t be able to find home at night, wouldn’t recognize it when we got there, and strangers would occupy it if we couldn’t draw effectively from our past experience.  That’s the good news part.

The bad news part is that past-based predictions also keep us enslaved to what’s stored in our mental database, (or what we fondly call “the mental File Cabinet.”)  It keeps our attention on our limitations. For example, we know the story of a head-hunter who was working on a placement. He had spoken with a potential candidate and told him, “I can’t present you for this CEO job, for which you are an excellent candidate, because you don’t have a chemistry degree.” The last CEO of the particular company had failed. He had a chemistry degree and the Board of Directors insisted on the new candidates having one also. So it’s an interesting issue. In this example, if a chemistry degree could predict and determine success, why did the previous guy fail? Why does it make it a given that this other outstanding candidate would fail because he doesn’t have one? Somewhere in the past, this notion became a “predictor of success” and even in the face of evidence to the contrary, it’s still being pursued. (This is why we used the strong language “enslaved” in the first sentence of this paragraph.)

It gets worse when we are in this "predictive state" and also creating and executing on a vision. Check your own thoughts here and see how often you can be truly creative and go for something that is not a projection of the current path of your life, your resume, your finances, your job…you see where this is going.  Borrowing from the article I will cite below, we could call this “remembering the future.”

The Wall Street Journal Weekend Edition on 12-12-10 included an article, “Why The Mind Sees the Future in the Past Tense,” by Matt Ridley in which the author points out that recent neuroscience studies show the same parts of the mind hold our episodic memories and our imagined futures. Given the evidence here, it’s no wonder the “predictable” dominates our thinking.

2011 arrowWhat excited me about the article were the studies that show that, “the more unexpected something is, the more conscious we are of it.”  Your brain has to work harder when what shows up doesn’t match prediction, or expectation. What this means to me is that the most highly leveraged way to get yourself and your team in to powerful action is to start throwing new stuff in front of your collective brains. Create a BOLD vision that you can’t prove based on the past. You will be stimulated, more conscious, and therefore more present. You will be unleashing creativity instead of invoking your past experience, circumstances, knowledge, (or lack of it), and limitations.

I am not being “Pollyanna” or encouraging “woo-woo” here. Once your new bold vision, or as we call it, “Yonder Star” is created, it’s time to be responsible for the past. It’s time to get very clear about your situation – “the way that it is and the way that it isn’t.”  If you start looking from the perspective of your Yonder Star as if it is already fulfilled, your mind will start discovering what it did to get there. It will get very excited about remembering. (Our partner, Alanna Levenson, calls that “creating future memories.”)

In his blog post, “Strategy Slam’”, a long-time colleague, Russ Phillips, recommends going to Denny’s by yourself with a pen and pad to do your creative thinking. I am much more creative in dialogue with other committed players.  Many people wait for adversity to set in, and it will, sooner or later, to force themselves and their associates to get creative…”sort of a create or die strategy." There are lots of ways to “get yourself there.” What gets you in action for a bold inquiry?  What’s your most creative environment? What calls forth your commitment? What stops you? These may be the most powerful questions you can ask yourself as you revisit, resurrect, or invent for the first time your bold vision for 2011!

Leadership: Being 'Acutely Clear'

off target “If you expect performance, then make it [meaning your expectations] ’acutely clear’ so people have the opportunity to succeed.” -- Jim Moats A very thoughtful leader, friend, and fellow Vistage Chair posted, “The Way Things Work” on his Peer Place blog and got me thinking about a provocative question one of our CEO clients asked the other day. We were discussing one of the people in his firm who has been producing extraordinary results from being in a coaching program. Her performance had become a major turn-around. Her comment to our coach was, “why didn’t anyone ever tell me…?” meaning, she had no idea she had been "missing the mark" to such an extent. When discussing this with the CEO, his question was “ I wonder how many good people are let go every year because no one ever communicated or invested in their success?"

This is an absolutely critical question to think about as a leader. How many good people reporting to you have "failed" and how many good people have you let go during your career because you didn't communicate clearly enough, effectively enough, or invest in their success? And, what is the cause of so much ineffective communication and such a plain lack of communication about something as critical and fundamental as job performance and success?

Sometimes it seems that unclear expectations are part of an instant, automatic and unexamined control mechanism. If as a leader, you are unclear, then you can leave others off balance. They really can't fully succeed and you are in control.  (Some part of you may even relish playing a "savior" role.) If your ideas weren't all that sound, and you were vague, you can always say “that's not what I really meant” if things start to go awry. Worse, if your team nails it and gets close to stellar performance, you can move the target. All of these are very unconscious ways to maintain leadership control and they can also be very destructive to your team. It's control in a delusional sort of way!

There is also a sort of laziness to being unclear. You can continue with a "ready, fire, aim" approach and just keep moving. While many entrepreneurs and leaders are extremely fond of this approach it also lets them off the hook. They don't really have to be rigorous. They don't have to think things through and they don't have to take personal responsibility because the ideas have "been delegated." If/when an idea fails it's because the team didn't perform.

Business Employee Climbs Up Evaluation Improvement FormBeing 'acutely clear,' (as Jim Moats describes), and in partnership with those around you, puts you in what we call in our book "Accelerate," the Productive Dialogue Zone.  It takes courage and a willingness to give up control in favor of the outcomes you want.  It also takes letting others participate in the “how” of getting there. By doing this you will need to challenge yourself to receive feedback on ideas and not take it personally. This actually makes your life as a leader easier. Allow your team to be rigorous and help think things through. Take the burden off of yourself and be inclusive.

In his blog, Jim further points out, “Setting acutely clear expectations rules out “trying” and creates the need for learning from each setback or unexpected obstacle.  Training makes average people strong, while trying makes strong people average.”

The trade off for apparent loss of control is dramatically increasing the odds of getting what you want, having real partnerships with people, and unleashing all kinds of creativity around you.

Do you recognize yourself or your leadership style here?  What do you REALLY want and are you willing to be rigorous with yourself and open and inclusive with others to get it?

Leadership: Do You Compete or Collaborate?

arguingOn a recent evening in a beach bar on a quiet bay in the Grenadines where our sailboat was anchored for the night, I met a gentle soul named Alvin who was native born and raised on the island. Despite the idyllic setting, Alvin was a troubled man. On the surface, he had little education, jobs are scarce, and he is in a desperate struggle financially. For many of us, that would be enough to cause us to give up.  However, Alvin's troubles ran even deeper. Alvin said he longed for connection and conversation. He said his own people are very "contentious" with each other, leaving little- to-no room for meaningful relationships.  His observation was so sincere and heartfelt that it "hooked me."  I've been thinking about it ever since. How many times do I hear people say in meetings, "I disagree with that..." “You’re wrong about that…” or “You’re confused…” as if that approach was useful rather than instantly causing disconnection and the need to defend oneself. 

Just last week I was working with a new client in a strategy workshop and experienced the same kind of gap between brilliant vision and passionate commitment juxtaposed with arguing, dismissing the input of others, telling each other they are wrong, and throwing out a variety of other dismissive comments. 

In their marvelous book, "The Communication Catalyst," authors, Mickey Connolly and Richard Rianoshek simply and powerfully describe this cycle as: disagree -> defend -> destroy!  Alvin is at the receiving end of that cycle in his daily life, with no capacities developed to alter the defeating pattern.  His wisdom shows in that he has realized the dynamic that is the cause of his pain. Unfortunately, I have found few other people caught in this cycle who share his reflection and wisdom, particularly in professional settings. It seems to me a high percentage of people have an instant, automatic, and unexamined “Contention Response.” This is usually accompanied by repeating the exact same phrase, only louder, if the other party “doesn’t get it” as if louder will produce more results. In our highly competitive business culture, it is not only unexamined, it is often a badge of pride and honor to perpetuate this cycle. The problem is, it doesn't really work to create results. It may shut down the opposition to ideas and it may finish the conversation, but it doesn't create an atmosphere of innovation and/or successful collaboration.

clasped_handsThis week we are leading a customized version of our Productive Interactions program for young indigenous leaders from across Latin America in Lima, Peru. Our invitation to this group comes from a brilliant indigenous Peruvian woman leader we have known and worked with for years through The Hunger Project.  When she first learned of our work she said, “We’ve got to have that!  We get together, share great vision and commitment and then we argue.  It is imperative for us to learn to have much more productive conversations!” We really believe the ability to have productive interactions is the lynch pin for leaders and their businesses and/or organizations of any type to move to their next level of success.

If this communication cycle sounds familiar, then perhaps addressing contentiousness is a fundamental place for you to work to raise your productivity and that of your teams.  An excellent start is to study our Operating Principles (free download here) and work with your group to adopt them as your "rules of engagement"  when you interact with each other.  I recommend starting with Principle #9 “explore truths – mine, theirs and ours” and Principle #7  “listen newly, be intentionally slow to understand.”  Try practicing curiosity listening for just a week and see if it doesn't start to shift the productivity of your conversations.

So You Want Things to Change?

finger pointingMost of the time when consultants, coaches or other “outside interventions” are tapped by leaders of organizations it’s because there is some type of crisis or turning point. Usually “the pain” has become high and the solutions to the issues just aren’t apparent to leadership. There are various causes of business pain, but the one we are going to focus on today is a common one. It is some variation of “go fix my people.” There is often a perception issues are being caused by an individual, several individuals, a department or team. Underneath it all, particularly within owner-entrepreneur types of environments, there is a very particular bottom line and let’s cut right to it. Owner/entrepreneurs work the way they work because they like it. It’s working for them. What “the pain” is almost always about is that the way they are working, is not creating the results they want and they don’t like it. However, the request is “go fix the other people!” Ultimately, so the owner/entrepreneur can continue with their patterns and approach without having to shift themselves. Sometimes, depending on how urgent the “pain” is, leaders will shift, but inevitably, the minute there is enough breathing room, they snap back to their previous ways. Just as inevitably, the patterns that don’t work for the business, (but work on a personal level for the leader), are back, and soon enough, the “pain” is back.

The most important challenge for leaders when there is business “pain” is to look in the mirror and ask tough questions. Sure, there may be some work that needs to be done with other people, or teams, but leaders set the mood, tone and culture to an enormous extent. So if you are a leader experiencing “business pain,” start with yourself and some fundamental questions:

  • Who am I BEING as a leader? Meaning, what are my attitudes, beliefs and patterns of reaction? Am I willing to dig deep and understand my role in what is happening?
  • Am I willing to change?
  • Am I willing to create a vision for myself about the type of leader I am committed to being and am I willing to create a set of practices to support the fulfillment of that vision?
  • Am I willing to find the support I need to make shifts?

not me signChange is possible and change takes work. Whether a leader changes or not, energy is being expended. It takes energy to keep patterns in place when they aren’t working and there is a state of resistance. We call that ‘friction and waste,’ a subject we address in our blog posts on Lean Thinking. It takes energy to make changes. There is a cost either way. The question is - where does a leader “pay up?”

If any of this sounds familiar, consider taking yourself on, not just your teams, processes or organizational structure.

We have a proprietary approach and method we offer for this, and there are many others out there as well. The key is to find the one that resonates for you and get to it!

Business Leaders, Pay Attention to Lady Gaga

I have been reflecting on our recent blog post featuring General Stanley McChrystal and his insights into generational differences in the armed forces, (among other things). His key questions included - how will senior leadership maintain credibility, authority, and confidence when junior people know more than they do about new tactics, new communication tools, and very different ways to address problem solving than they do? Lady GagaFirst, let's look at what we can learn from Lady Gaga. Given her phenomenal success there are many ways we could analyze her. She and her team have been masters of social media and reinventing how pop music is marketed. She is arguably the number one pop star in the world. Rather than evaluate her business approach we want to focus on how she has truly tapped into a community - her fans that she lovingly refers to as “my little monsters.” She has cast herself as someone who was lonely and felt isolated growing up, but as it turns out, she was just a misunderstood brilliant artist and her fans are too. So “monster” references their “outsider status.” She connects with her fans as also being wonderful outsiders and calls herself “mama monster.” Here is just a sample of the lyrics from her latest hit, “Born This Way”:

“I’m beautiful in my way, ‘cause God makes no mistakes I’m on the right track baby. I was born this way…. Whether life’s disabilities left you outcast, bullied or teased, rejoice and love yourself today because baby you were born this way.”

If Gaga is merely the voice of “disenfranchised youth” and/or the alternative independents, why is she selling tens of millions of records around the world? And she is not the only one. Another example is the pop star known as Pink. She also casts herself as a rebel individual. She has an enormous hit called “Raise Your Glass.” Here are some of the lyrics, “So raise your glass if you are wrong, In all the right ways, All my underdogs, We will never be, never be, anything but loud and nitty gritty dirty little freaks.” This is not some indie artist song. You actually can’t escape it right now. Ads for movies and TV shows are using it constantly. Here are lyrics from another recent big hit of hers, “F***ing Perfect” – “Mistreated, misplaced, misunderstood. Miss 'No way, it's all good', it didn't slow me down. Mistaken, always second guessing, underestimated. Look, I'm still around. Pretty, pretty please, don't you ever, ever feel like you're less than f***ing perfect.”

So this is a business blog and you are a business leader. Why should you care about this pop music? Pay attention because this is the current zeitgeist and an access for you to connect. These songs are anthems for 20-somethings and probably 30-somethings and they are pointing to a collective attitude. These artists are not merely reflecting “teenage angst.” There’s a lot more going on here and it impacts you.

grey flannel suitBack in the 1950’s, homogeneity was celebrated - “The Man In The Grey Flannel Suit.” The IBM salesman with the dark suit and black horn rimmed glasses, whether he needed them or not - the more similar and “cookie cutter” the better. If you are from the generation that grew up with “Leave it to Beaver,” you may still have fond memories of that reality. The thing is, the pendulum is swinging and it hasn’t maxed out yet. The younger generations are celebrating diversity, self-expression, and being an individual.

What does this mean for leaders managing a multi-generational work force? How productive are these newer workers going to be living in a sea of beige cubes?  How will they handle being expected to fit the mold, conform, and do it your way? The probability is, they won’t, they are not, and you and your organization will be the lesser for it. They are stressed, struggling, and singing Lady Gaga as loud as they can on the way home in their cars at night.

In “The Prophet” by the poet, Kahlil Gibran, the Prophet speaks of children as follows:

“You may give them your love but not your thoughts, For they have their own thoughts. You may house their bodies but not their souls, For their souls dwell in the house of tomorrow, which you cannot visit, not even in your dreams. You may strive to be like them, but seek not to make them like you. For life goes not backward nor tarries with yesterday.”

So, are you willing to take on learning from “the house of tomorrow” in a way that will allow your organization to access all this passion, creativity, and drive? Will you learn to be someone who creates a productive environment for people who are not like you?

If you are closing in on retirement you may feel like, “oh well, this isn’t my issue.” What about your leadership legacy and the long-term outlook for your company? If you are an entrepreneur and you have a family-owned business, how are you connecting with the younger generations of the family and preparing them to take over?

I suggest going back to the Stanley McChrystal talk and really focusing on the relevant aspects of his message. In the meantime, you may also want to download a Lady Gaga album!

Lead Like The Great Conductors

Itay Algam Ok I’m really on a roll with the TED talks so this will be the third blog based on a talk. (see this post for background on this). What I am really appreciating, particularly about last week and this week, is the opportunity to contrast leadership through very different lenses – the military, and musicians. It’s fascinating to see that in many ways, leadership is leadership is leadership. The qualities of a leader and leadership apply everywhere. This is something we talk about a lot at 2130. Everyone can be a leader where they are in their own lives, both at work and on the personal level.

So let’s focus on this week’s topic “Lead Like the Great Conductors” which was a TED talk by Itay Talgam. After a decade-long conducting career in his native Israel, Talgam is now a “conductor of people in business.” In this talk he discusses how an orchestra conductor faces the ultimate leadership challenge: creating perfect harmony without saying a word. He illustrates key points of leadership through videos of different conductors from around the world. For me the following pieces were extremely relevant to business:

Conductor 1: A very happy feeling here. Describing the conductor Talgam says, “His happiness is not coming from his personal story. It is the joy of enabling others’ stories to be heard at the same time.” By this he meant all the musicians being heard, the instruments that are an expression of their makers and even the builders of the beautiful symphony hall. This is an extraordinary comment on the possibility of leadership. What if your satisfaction, fulfillment and success as a leader came from enabling your people and their expression and fulfillment? What if their success really was your success, not from a “standing on their shoulders” kind of way, but from them stepping out and giving their all? What if this could actually create joy in your life?

Conductor 2: This conductor had a very commanding, specific, directive style. Not too long ago, all 700 musicians of La Scala signed a letter to this conductor basically saying, “you are a great conductor and we will not work with you anymore.” Apparently their issue was they felt they were being used “merely as instruments” and were not allowed to develop and grow. So as we have pointed out so often “command and control” is on the way out – everywhere - in music, in the military and in corporations. What if your employees wrote you such a letter? What if you were required to step down as a result? Perhaps it’s unfortunate this isn’t what happens in organizations.

Conductor 5: Talgam describes his style as “musical gesture” meaning he is creating an opening for another layer of interpretation by the musicians. By doing this he created partnership with the musicians. He was present, but not as a commander. He was also very much enjoying what the soloists were doing and acknowledging them with various gestures. Talgam noted he was, “creating conditions for success.” In our work, particularly in our Productive Interactions program, we call this “creating a productive environment.” This is truly a masterful form of leadership. Creating an opening for others to spread their wings and step into it is a profound leadership style which takes incredible skill. It comes from who leaders BE rather than what they DO, which is something that is fundamental to the work we do at 2130 Partners.

We recommend taking a look at the TED talks we have reviewed the last three weeks and use the contrast of leadership lenses outside the realm of business to illuminate where you are at today and who you want to be as a leader.