It’s the time of year when many of us conduct annual rituals that may include everything from strategic planning sessions for business to making New Year’s resolutions or setting Bold Goals for 2011 and beyond. We’ve found any such process to be much harder to do when we haven’t completed and let go of the past. It’s very difficult, (impossible?), to really move forward when we are carting the past along with us. The process of letting go can include changing your attitude and perceptions about what the economy did to you, to digging very deep and letting go of some of the childhood stuff that shapes your life.
On the fun end of the spectrum, we have for many years put flip chart paper all over our walls when we have a New Year’s Eve party with a simple question on each, such as “What did I start and not complete?” or “What did I accomplish that I haven’t been acknowledged for?” or “What did I screw up that I didn’t get caught for?” Guests write on the charts all evening with colored markers and sometimes get even more creative with a touch of artistic display as well. On a number of occasions we have taken them all down at midnight and symbolically burned them.
On a business note, we do a similar exercise with our executive clients where we pass out a page with questions for them to fill out that explores accomplishments and failures in their businesses, practice of leadership, and lives. (We have a free download of this exercise sheet at the bottom of this blog post.) One of my favorites is “What must I communicate to be complete with 2010 and to whom?”
A few of the highlights from these types of executive discussions include discoveries of attachments participants did not realize were holding them back, people around them who they had failed to acknowledge, and places where they were not leading by example.
We also know that for many folks the holidays can include a lot of upset, ranging form anxiety around gift giving and office party attendance to remembrances of lost loved ones or unhappy childhood experiences related to the holidays. The latter is fertile ground for completion work.
Some of the comments we get about these exercises can be summed up as, “transition/transformation is a lot of work!” If you are intending to be powerful in 2011, have big goals, and produce great results, we highly recommend you spend the next couple of weeks completing and letting go of 2010, (and earlier if you need to), in order to create fertile ground for your 2011 vision to come alive.
If you would like to try our exercise format we have included it here as a free download.
Wishing you a happy ending to your 2010 and a fabulous 2011!
I'm watching my alma mater, Northwestern University, play football while flying the first leg of our trip to Ecuador. As a very small school playing in the Big 10, NU teams have always struggled to hold their own in the conference and, once in a while, produce a team that excels. When they do, they do it with heart and commitment that far exceeds their talent and depth. In this game, the announcers are praising NU's quarterback, Dan Persa, (who is not one of the big names in the country), as someone who "will always get whatever is there to get." In fact, he has just run for his second touchdown and then thrown for his third and they are still in the first quarter of the game!
This has got me thinking about great leaders. They know how “to get whatever is there to get”- meaning they find the opportunities big and small in every situation and leverage them for all they are worth.
As a leader, do you "get what whatever there is to get" with every opportunity? Have you been playing it safe, doing what you know how to do? Do you see new opportunities that require you to risk and then find reasons to play safe? Does the idea of bold goals that we posted about last time seem like a good idea for someone else?
You are not alone! Most of us are playing it safe in all or part of our lives, preferring "the devil we know to the devil we don't." What is the cost? What are you missing by not playing like the NU quarterback is playing?
One level of examination that can get you "some running room" is to get very clear about what stops you. That requires developing your ability to self observe - listen to your thoughts and observe your actions while you are in the action.
A more highly leveraged approach is to spend your energy getting as clear as you can about the opportunity before you. Get clear about your vision for your future, what we fondly call “your Yonder Star.” Remember, it is a creation - it has not happened yet. If you are to fulfill your Yonder Star, it will take commitment. Said another way, surrender to the call of your Yonder Star and let it pull your life forward. If you do, your forward motion will displace the noise in your head from your fears and concerns. They probably won't go away, but they will lose their grip on you. When you forget and your concerns seem to be taking over, refocus on your Yonder Star and get into action! We call this the "Leadership Choice Point." You may have to re-choose many times to fulfill your Yonder Star. As you do, however, you will be building your capacity to work from vision and opportunity, to "get whatever is there to get."
As we are landing and I have to turn off the TV, Penn State has tied the game. NU may once again fall short of the win. I won't get to see it, either way. If they do, however, it won't be because they failed to play all out for their Yonder Star!
In a workshop the other day, 2130 Partners' co-founder, Suzanne Frindt, (who is also my wife), used the term "Lazy Labels" to capture the instant, automatic, and unexamined statements many, if not all of us make on a fairly regular basis. These statements could also be called "knee jerk reactions." In this highly charged season of political sound-bites, such Lazy Labels seem to be flying everywhere! What we notice about "Lazy Labels" is that they seem to be a convenient way to suppress complex topics you don't actually understand, don't want to examine, or have "already made up your mind about." The issue with this is that their use diminishes your effectiveness as a vision-focused leader. Let me explain.
Lazy Labels often have the effect of "shutting things down" like diagloue and conversations. If you stop dialogue, healthy inquiry, and curiosity-based listening with one of those quick labels/statements, you and those around you, will never learn more about each others' knowledge, perspectives and feelings. In fact your brain has a mechanism to be sure you don't learn anything that disagrees with your Lazy Label. You won't be learning anything new about the subject at all. You will only see evidence that agrees with you. As we have written about often, we believe this is the era of collaborative leadership. We need each other's skills, competencies, knowledge and perspective now more than ever, so shutting yourself and/or your team members down is dangerous.
Lou Tice of The Pacific Institute in Seattle, WA teaches about "scotomas" which are our blindness to data that doesn't match our beliefs about the world. (Scotomas are literally an area of diminished vision within the visual field, a blind spot. It comes from the Greek word skotos (to darken) and means a spot on the visual field in which vision is absent or deficient.) What we are talking about here are "mental scotomas," meaning a figurative blind spot in a person's psychological awareness, the person being unable to gain insight into or to understand their mental problems; lack of insight. There are many great examples of how we can't see things right in front of us that we are not open to. A common example is when you get a new car and then suddenly see similar models everywhere. Where were they yesterday?
I am going to suggest that the scotomas created by your Lazy Labels protect you from the discomfort or flat out fear of stepping into the unknown. After all, if you drop the Lazy Label and actually engage in a real dialogue about a subject with someoone, you may hear things that may make you uncertain, uncomfortable, or downright scared. If you open up to, and actually consider ideas, perspectives, and data that differ from your previous ideas, you will be in unknown territory. You may even be permanently changed by the interaction.
If that happens, you might find yourself in a complex web of relationships and agreements built on who you were and how you thought before you opened up in this new dimension. Before you even get the chance to find your new footing you will have to get to work in new conversations with many people. You might even run into resistance, mocking or rejection. (No one ever said leadership growth would be easy...)
Even if you believe you are more evolved than I am describing, what about the folks that work with and for you? Are you getting a sense of how some of your great ideas for change may land with some of them at times? Do members of your team react to you with Lazy Labels?
We have posted on a number of occasions about being present, being with the unknown (courage), and making the choice to work from a shared Yonder Star, (or shared vision). In a recent post we looked at the assertion that "anything you can't be with owns your life." Now we are upping that challenge. We are asking you to look newly under your Lazy Labels when you hear them come out of your mouth and encourage those around you to do the same.
If you are willing to get serious about kicking yourself into a new learning orbit, start making lists of Lazy Labels you have for family members, people and programs at work, "the government," community servants, religious groups, scientific data and theories, etc., etc. Engage with and learn from people on the other side of those Lazy Labels. Be intentionally slow to understand. In this era of "faster, faster, faster' it will be a challenge, but it will be worth it.
Nancy defines deliberate courage as “...an attitude or a frame of mind; it’s a way of being in the world where the intention behind our actions points in a singular direction—to our authenticity. Yes, real courage is the willingness, the intention, the ambition of being authentic; of dropping pretense, ego and arrogance in favor of truth, transparency and transformation.”
While we use different language in our book “Accelerate: High Leverage Leadership for Today's World” to get at these "distinctions in being," I was immediately sparked and moved into reflection by reading Nancy’s wonderful definition. To me, in the phrase ‘the intention behind our actions points in a singular direction,” the intention that is being pointed to is your ‘Yonder Star’ (which we define as your vision, mission, and purpose). The authenticity she speaks of is an absolute prerequisite for real, meaningful progress in fulfilling your Yonder Star.
The biggest detractors from that pursuit are our fears and circumstances, (see our Leadership Choice Point model and related discussion in "Accelerate"). We're not talking about any old circumstances, since, after all, circumstances are all around us all the time. Specifically, we are referencing the circumstances to which we give over our power. When circumstances have power your ability to be an effective leader and really, your ability to lead at all are significantly hampered.
It’s the “I can’t do that because of ...[insert person, place, or thing du jour]. " It’s the circumstances that seem to justify playing small or not doing anything at all. It’s the distraction that jumps up in the middle of a situation where deliberate courage would be required to keep moving you forward and yet the circumstance seems to require “taking a breather,” “handling another responsibility,” or simply “shutting down."
The toughest of all is the circumstance you simply can’t face. This is the one that runs the show instead of your dedication to your Yonder Star.
Deliberate courage is required in this case. What this means is letting the situation "be," and giving up the meaning you were putting on it. The moment you give circumstances power, you have lost yours. The circumstance owns your life unless and until you give it up and let it be.
So where in your life are there circumstances to which you are obsessively attached or feel anxiety when you think about them? Perhaps you spend time talking with others about it, (time you could have been working on your Yonder Star). Right now I hear lots of our clients who are frozen in inaction by the economic conversations, the political wrangling, or the pace of global change. Some get all caught up in family and relationship drama, and are some are enfeebled by a grieving cycle. I mean no disrespect and I am not asserting that these things aren’t “real.” I am saying that giving your power over to any such conversation blocks you from choice and powerful action towards your Yonder Star. Letting go of your attachment, letting it be, and deliberate courage are the antidote.
Try identifying three circumstances, beliefs, or relationships that you have been saying you can’t change, can’t stand, or always upset you. Ask yourself if you are willing to let go? What would be lost if you did? How much of your time would be freed up? What power would you gain? What joy and satisfaction might be available to you and those around you? What return might be available from devoting your newfound time and energy to fulfilling your Yonder Star? How about getting to work?!
(Footnote: Apologies to whoever it was that first spoke the line that is my title today. I have no idea where I got it, I rely on it often for my own freedom, and I greatly appreciate the gift.)
During a conversation with one of our CEO clients this morning, we saw more deeply into something that I’ve been puzzling about for a long time that was both helpful and a bit entertaining for him. My puzzle has been ‘what makes it so hard for most of us to fully articulate and then share our real dreams with those around us? ‘
What came clear out of our conversation is that there is great personal risk in fully speaking a dream, even to yourself. Our histories, (which we fondly refer to metaphorically at 2130 Partners as "File Cabinets"), have lots of evidence stored in them about things that haven’t turned out, limiting beliefs, and circumstances that will prevent success. These "historical files" may well be aggregated under the section tab called "Impossible."
Even getting close to speaking about really big dreams often brings up despair and resignation, given the weight of evidence in most people's "File Cabinets" against these dreams ever coming true.
To avoid the risk and pain of certain failure, people often start to speak predictions, which are dramatically reduced versions of real dreams. These reductions are ones that can likely be realized and if they don't work out, won’t hurt very much. These reduced dreams can usually be shared with others without fear of ridicule or rejection. Some of us even predict, and work hard to produce more of the same in our lives, since we know we survived our past o.k. - the known is less frightening than the unknown. (A note: Predictability - that’s the middle line of our Leadership Choice Point Model for those of you who have done our programs or read our book.)
So what would really happen if you started sharing the biggest, boldest, riskiest dream for your life that you possibly stand to say out loud? What if you shared it with friends, trusted advisors, and as many others as you can? What if you used the process to discover the worst of what you are afraid will happen if you fall short? Since much of our file cabinets contain beliefs and decisions made in childhood, ask your adult self if you can stand this.
We would suggest that if you do this investigation, the worst case scenario will be something like this: everyone is gathered at your funeral and, when it’s time for your eulogy, the speaker enumerates all the ways you failed to reach your goals and dreams. The audience breaks out in laughter that turns to boos. They are kicking you out of the club! They are going to go off to play without you! Worse, someone shoots a video of the whole scene on their Flip camera and puts it on YouTube for the whole world to see. Soon the whole world is laughing at what a failure you are.
When written out it seems ludicrous doesn't it? Could the worst case really be anywhere near that bad? Is something like this really what you are afraid of at some deep, dark level?
Is it trulyworth it to sell yourself and your life short for some fears, that when faced, are so unlikely to come true? Are you ready to chase this boogieman out from under your bed and start sharing your bold goals and dreams?
This twist on an old tongue twister is a light-hearted access to something we have been noticing more and more recently. What we are seeing is a phenonmenon of clients "speaking in woulds." Instead of speaking in a direct and declarative way, e.g. “I’d say it’s time to deal with that topic, take action, etc. we are hearing people say “What I would say about that topic is...” It seems to have become a fairly common way to speak in meetings and such, yet it leaves me wondering what is actually going on with the speaker?
It seems very similar to when people speak about a personal experience using "you" to explain it. For example, “well, you know, when you’re cold and tired...” except they are speaking about their own hiking adventure or whatever. Whether you are "speaking in woulds" or "speaking in yous," in both cases you are subconsciously distancing yourself from your own experience and turning a valuable opportunity for real connection and sharing into just distant story or removed opinion.
The issue for leaders is that if you are speaking in a distant or disconnected fashion your team and co-workers feel it and know it. In order to be able to follow a leader in a truly committed and positive way, teams need to feel some level of safety. (Mind you, we know there are many leaders who are followed by using a bully stick and that's not the type of leadership we are talking about here.)
If you are going to really lead you must declare yourself. You must be able to put a stake in the ground. This does not mean being aggressive, antagonistic or being a bully. It means being clear about your point-of-view and being able to articulate it clearly from a place of being open, present and connected with those to whom you are speaking.
Take a minute to self-observe. Have you been a "would-chuck?" When you hear a “what I would say...” come out of your mouth, what's going on? What we believe is that it boils down to the level of safety within a group so how safe do you feel with the group you are with? How confident are you of your own authentic perspective on the matter? Are you sending up a “trial balloon” to see if it gets shot down? After all, if it does, it was only what you "would say," not anything you really said with your own heart and soul and commitment behind it. No one would expect to hold you to a mere trial balloon would they?
To raise the stakes and accelerate the action in your conversations, try cleaning up your speaking by using "I" statements without "woulds" and other caveats. Say what you really mean with commitment behind it. You may notice the “pucker factor” goes up when you speak this way. So will the productivity and effectiveness of your interactions.
One word about self-observation. We all have to make it on our own 99% of the time, even if we have one or more great coaches and we’re regularly in courses and programs for personal development. This means, to gain the leverage we want in our leadership conversations, we will be self-coaching most of the time or just repeating our regular level of effectiveness. Self-coaching means listening to the words that come out of your mouth and noticing how they land with others. You must learn to recognize your impact and, as we have said before, "the emotional wake" you leave behind. (Credit again to Fierce, Inc. for the "emotional wake" terminology.)
When you can hear it/see it happening in the moment, only then will you actually have a real choice to shift. You will have a real moment to coach yourself to high leverage leadership.
In our last post we examined several important conflicts between the traditional “command and control” management paradigm and the new, collaborative leadership thinking. Demand for more creative freedom, self-expression, greater distribution of power, and a strong say in how things are done, (which is being driven by younger workers in particular), are just some of the changes that are taking place in business. Although a rebalancing of the business paradigm to include new ratios of these elements is in process, the importance of liberty, freedom, and individualism are forces that have long been fundamental to our overall culture, and have been evolving in Western Europe and later in America for centuries.
St. Augustine asserted around 400 that “…we do by our free will whatsoever we know and feel to be done by us only because we will it.” St. Thomas Aquinas confirmed that idea and declared, “A man can direct and govern his own actions…” around 1250.
Those Europeans who left home, family, familiar surroundings and all the trappings of security to come to the “New World” were clearly the most passionate among their peers about seeking freedom. Early American flags and symbols included the Gadsden Flag and the first Navy Jacket which both bore the inscription “Don’t Tread On Me” along with the image of a rattlesnake.
Clearly, a core element of what it is to be an American has been a fierce sense of independence and personal freedom. In business a very high percentage of entrepreneurs found their companies to escape the perceived tyranny of having bosses and "confining" structures and processes. This is where things get tricky. These same fiercely independent creative visionaries then often want to control those around them i their own organizations. Part of this is certainly to create and maintain the quality of the products and/or services they offer, and to insure the execution of their vision, but part of it is certainly to maintain their own freedom. Collaboration requires that the idea of complete autonomy by a leader be "given up." How do leaders think they can maximize performance of a modern organization with top-down initiatives, myriads of centrally generated goals, constant demands for conformity with corporate directives and HR policies, and regular “Performance Reviews?” As we have seen one of the most foundational elements of our culture is personal freedom. The expectation that employees will give theirs up and conform is almost ludicrous when you think about it from the larger cultural push for independence and freedom. True collaboration requires that strong-minded business owners and entrepreneurs have a deep respect for others and recognize that while they have strong opinions theirs is not the only perspective nor the only way. This can be a very difficult pill to swallow. Often entrepreneurs become successful, (or at least think they do), due to their "single-mindedness." However, this approach is not sustainable long-term in the new business paradigm that is emerging.
We are not saying we have all the answers to what appears to us to be a major “fatal flaw” in many of the leadership/management teams’ thinking that we encounter. Being an ostrich about such a fundamental problem with traditional corporate thinking does not, however, move us forward at anywhere near a fast enough rate to compete successfully in the modern business world. It is important that leaders recognize the powerful, cultural forces at work and that their own desire for freedom also exists in the hearts and minds of their employees and co-workers.
Obviously in the space of a blog it's not possible to go deeply into all the issues around collaboration. We have proposed a number of ways to maximize freedom, initiative, creativity, and productivity in our new book, “Accelerate: High Leverage Leadership For Today’s World” available here. We encourage vigorous inquiry and discussion and would love to hear your ideas on the subject!
For most modern organizantions, the classic “command and control” model of leadership is on the way out and is being replaced by alternative ways of working together. In the transition, there are many opportunities for confusion, misunderstandings, and false starts. Much of the discussion around these newer approaches focuses on “collaboration” and yet there doesn’t seem to be a clear sense of what that really means.
We also find that our 2130 Partners' clients and Vistage members also experience or at least encounter resistance when the subject of collaboration comes up. Most often the underlying thinking seems to stem from the perception that “collaboration” is the same as "cooperation," which they believe they already do, or fear that it means “consensus,” which is seen as loss of ability to get anything done.
Collaboration: An intense process where partners exchange information and pool their capabilities to solve problems that each can’t tackle individually.
Cooperation: Parties merely consider the needs of the other while working toward their own goal. The two are arranging things so that both come out ahead, but they haven’t shared information or worked together closely to devise a novel solution to a complex problem.
Following these definitions it is pretty clear there is much more creativity and effectiveness available when collaboration is present rather than mere cooperation. However, to become truly collaborative there are some critical pieces that must be put into place:
1) Participants surrender their own protective barriers and come with a commitment to create an essential atmosphere of mutual trust, respect, and safety.
2) Participants create, support, and place more importance on accomplishing shared goals than competing with each other and gaining credit for their individual accomplishments.
3) Participants commit to outcomes that exceed their own insights, so it can’t always be about “looking good.”
One of our “Essential Notions” the “Leadership Effectiveness Zone,” summarizes the core elements for creating a context or paradigm that allows collaboration to flourish.
Essential Ingredients (See - Leadership Effectiveness Zone):
Connection – must be present - in an atmosphere of mutual trust, respect & safety
Alignment – on a shared Yonder Star, or shared vision
Focus – Yonder Star is kept present, roadblocks & potholes are quickly addressed in partnership
Now lets examine "consensus," applying the following definition from Wikipedia:
Consensus: General agreement, group solidarity of belief or sentiment
We often encounter the fear that consensus requires unanimous agreement or, that if you as the leader listen to everyone’s input you will then have to do “whatever they want.” Just because you solicited input and listened carefully to your subject matter experts, it doesn’t mean you must acquiesce to everything they recommend. It also doesn’t mean that you make decisions that only create harmony and general agreement between everyone on your team.
The goal is clearly not outcomes and decisions so watered down they will be “toothless.” Collaboration is a form of respectful interaction. Its primary value is in putting all the cards on the table, subsequent creative exchange that can lead to unforeseen powerful outcomes, and the sense among participants that they are heard. The leader will still generally “call the play” or make a decision among competing ideas.
Understanding the distinctions between collaboration, cooperation, and consensus is essential to achieving the responsiveness, creativity, agility, and focus your leadership will require to succeed in today’s world.
There are some highly valuable qualities that are universal with volunteers which are key for leaders to understand. If these qualities can be developed in "paid teams," the potential for a new level of results and for a new level of satisfaction and fulfillment in work is greatly increased.
I first began to wake up to the valuable lessons from working with volunteers in the late ‘70’s when I spent two years as a full time volunteer during the launch phase of The Hunger Project, a global movement to unleash the human spirit by ending chronic, persistent hunger on the planet.
The first phase of work at that time was to make people aware of the basic facts about the enormity of hunger around the world and that it could be ended. The idea was through awareness we could generate the "political will" to end the problem. Our primary strategy was a campaign to have people sign “enrollment cards,” which was, in some ways, similar to having them sign a petition. Basically, by having them "sign a commitment" they were willing to say, "yes, I understand this is a problem and yes, I want it to end." This was an intimidating task. We learned to get the penetration we were committed to, we would have to go out in the streets and local markets with the sidewalk performers, Hare Krishna, Salvation Army, and many other uniquely interesting individuals and groups. We went on beautiful days, rainy days, in the snow, and sometimes late at night if that is what it took to make our goals. That’s where I began to see people do things they would never do for a paycheck out of their passion for the end of hunger and their commitment to reach the number of people we said we would reach during a particular week.
I was reminded of all of this last weekend when we met and completed with last year’s facilitators and team from The World Academy For The Future of Women, and then spent two more days with twenty new volunteers looking to go to SIAS International University in China to lead one of the modules of next year’s program.
Here was a group of experienced, capable professionals from across the United States gathered at our home to explore the opportunity to give up their incomes and familiar surroundings and pay their own way to spend five weeks working with young Chinese women aspiring to become leaders and global citizens. Again, what stood out was their passion to contribute and willingness to give up income, creature comforts and conveniences, and the security of familiar surroundings and to commit themselves to producing incredible results with very few resources and little support.
When you consider the passion, excitement, commitment level and willingness in groups of volunteers it's truly extraordinary. Amazing things happen when individuals get together and feel commitment to a cause, another group of people, an issue, etc. There is enormous creativity generated when resources are slim and "the stakes are high" as far as the potential to make a difference. What if this same passion, willingness, commitment, excitment and creativity could be generated by employees? What if your team brought this level of energy to bear on your business? It's my experience that most people are just itching to make a difference. What if you found a way to unleash this within your team? When you examine your own leadership, how might you shift your behaviors to honor the passion and commitment that your team members are dying to display? What might you do to start hearing them in more powerful ways? How can you unleash them? Get out of their way?
Much of our work in Vision Focused Leadership™ and Productive Interactions™ has been and continues to be developed out of these experiences. We have found that the more you can let your teams bring their passion to your business and the more they feel a personal stake in the outcomes and results, the greater their satisfaction in their work and their productivity thrives. This is why we believe it's important to recognize and work with the "heart and soul" of an organization, not just the processes, the numbers and the org. charts.
Have you ever wondered whether there is any common language that exists for all humans and, if so, how knowing about that language might help you be a more effective as a leader? Well, there is and researchers have called it “deep metaphors.”
In the November/December 2008 issue of Spirituality & Health magazine, Managing Editor Betsy Robinson’s article, "Our Common Language," offers a very insightful summary of work done by Harvard Business School professor and sociologist Gerald Zaltman, Ph.D. and his team across 12,000 in-depth interviews in more than 30 countries.
Dr. Zaltman and his son, Lindsay Zaltman, have described their research in their book Marketing Metaphoria: What Deep Metaphors Reveal About the Minds of Consumers. While the consequences for marketing are dramatic, today we are more interested in how a working understanding of these metaphors will assist you in your leadership, your skill at conflict resolution, and your understanding of and ability to clear upsets.
According to Robinson, these deep metaphors are unconscious, universal, basic frames or orientations we have to the world around us. In the language of the work of 2130 we’d call it "the instant, automatic, and largely unexamined context or paradigm in which you live your life." The researchers have identified seven main lenses:
1) Balance – justice, equilibrium, interplay
2) Transformation – change in state, status, substance, circumstance
3) Journey – meeting of past, present and future
4) Container – connotes inclusion or exclusion
5) Connection – relating to oneself & others
6) Resource – source of support
7) Control – sense of mastery, vulnerability, well-being
Two very important dimensions of this work are the emotions and beliefs that we have connected with each of these deep metaphors and the fact that we cannot express ourselves without using the metaphors. Put simply, our conversations are full of phrases, which arise out of these metaphors, and they all have emotional baggage with them. Since we all use the same deep metaphors when relating to the same situations, it is the emotions that we have historically attached to each that yield the connecting or conflict that arises from each conversation. In our 2130 Partners' language, this is the "stuff that fills our File Cabinets."
Your ability to resolve conflicts, dispel upsets, and be an effective, productive leader will all be greatly enhanced by learning about and observing these deep metaphors in the situations you encounter. Robinson offers several helpful practices and exercises:
1) Make a list of the emotions and beliefs you have associated with each metaphor.
2) When you are in the middle of conflict, realize that there are deep metaphors at work and the parties have differing, perhaps extreme, emotions and beliefs associated. Find a way to appreciate the others’ basis in the conversation.
3) Find a way to sketch out a shared vision for the parties – what would life be without the conflict? In 2130 Partners we call this finding a Shared Yonder Star for the conversation and the relationship. Where will we be when it all turns out? Build a productive conversation from that commonality.
While it may seem difficult or awkward at first, viewing your encounters through the lens of deep metaphors and appreciating the generally unconscious, unexamined and often differing emotions and beliefs associated will almost certainly increase your conversational capacities and your ability to lead effectively.
In the realm of leadership the conversations are almost always quite serious. We discuss characteristics and traits like integrity and core values and mission statements for guiding teams of people. We review how leaders make mistakes, and how they fail. Process improvement, ROI, P&Ls, the list goes on. One topic that rarely comes up is “fun.” And why would it? Leadership is serious stuff right? Profits are at stake. People’s livelihoods are dependent on the successful outcomes of business plans. Fun is “frivolous” and has no place in conversations about important topics like leadership – or does it?
Culturally we are a very driven society. There is a push to succeed, particularly on an individual basis. In business this often translates to company cultures of, “if you are car isn’t in the parking lot on Saturday, don’t bother coming back to work on Sunday” which translates to 60, 80, or even 100 hour work weeks. The thing is high levels of stress are well-documented to break us down and cause serious health problems. Over-worked, exhausted people are less likely to be creative, innovative and productive and are more likely to be out sick.
So what does fun have to do with it? Enter Tony Hsieh, CEO of Zappos.com. He is leading one of the most successful companies in America andhis focus is on happiness– for his customers AND his employees. Here’s a quote that’s typical from articles about Hsieh and Zappos:
“And yet, this mild-mannered fellow leads a company that is entirely uninhibited. Interviews are held over vodka shots, bathrooms are plastered with "urine color" charts (ostensibly to ensure that employees are hydrated but also just to be weird and funny), and managers are encouraged to goof off with the people they manage….
Hsieh tries his best to keep up with the goofy, libertine culture. Every day, he blasts a steady stream of playful messages to 350,000 people on Twitter. (Before taking the stage at a conference earlier this year, he posted this missive: "Spilled Coke on left leg of jeans, so poured some water on right leg so looks like the denim fade.")” (quote from Inc. interview)
Hsieh’s approach to business is radical. He sits with his employees rather than in “an important office,” and he encourages their creativity and “goofy fun” daily. Of course there is more to his approach than having fun, but it is a critical piece of the formula and an element that is seriously lacking in American business these days.
Many companies have “enforced fun” like the annual company picnic, the annual Holiday Party and such. These events are often met with reactions ranging from “this is annoying, but I have to go,” to all out dread by employees and feel unnatural since they aren’t in sync with the daily culture. Employees often attend to be sure they get their “points” and to be seen as being loyal and enthusiastic, (whether they really feel it or not).
So what would happen to America and American business if we “lightened up?” What would happen to you as a leader if you allowed yourself to have fun? You may argue this wouldn’t be natural for you, but according to reports, it’s not natural for Tony Hsieh either. He is described as a fairly shy, reserved person, yet he pushes himself out of his personal comfort zone because he understands the bigger picture benefits to his company and business.
What would happen if you not only allowed, but encouraged your employees to have fun? What if fun wasn’t once or twice a year “because you should,” but it was a daily part of coming to work? Might be worth experimenting with this one…
In May I was forwarded an email written by Shama Kabani (@Shama). [She runs an online marketing firm in Texas and is also the author of Zen of Social Media.]
Here is the opening of the email: “I just got back from The Leaders of Tomorrow conference at St. Gallen in Switzerland. It was a fantastic trip, and I gleaned some great nuggets of business wisdom from the world's best. One particular session I really enjoyed was presented by McKinsey partner Dominic Barton. As someone who spends much of his time with the CEOs of the world's leading companies, he shared 5 insights from his experience.”
First, I was fascinated to discover this St. Gallen Summit as I wasn’t aware of it. Second I was really struck at the list of insights coming from McKinsey and recapped by Shama in her email. I found them compelling because in addition to my role as Principal and Co-founder of 2130 Partners I am also a Best Practice Chair at Vistage International. Vistage is the world’s leading CEO membership organization and I have worked with them for more than 16 years. I can say the 5 insights offered by Kinsey below are very consistent with my experience of the CEO population. Here they are with notes from me included.
1) They struggle with loneliness - The higher you get, the harder it is to find the right sources to trust. This is a fundamental reason for the success of Vistage. Having access to a peer group and being able to work issues with people who face the same types of challenges you do every day can be amazingly helpful for a top leader.
2) Lack of time - CEOs continue to balance an overflowing plate and prioritizing becomes key. This is something everyone is facing these days from the top office throughout an organization. We have found that the key issues here are in the “human dimension”- meaning that things often get slowed down between people through miscommunications, misunderstandings and upsets. This is why we developed our Productive Interactions program and why we have developed the concept of Lean Conversations.
3) Appetite for cross-sector knowledge - CEOs and companies across the globe are looking at what they can learn from industries other than their own. Cross-pollination at its best. What can marketers learn from HR? What can IT learn from sales? This is another area we find that communication is critical and is not happening at an optimum level. Often groups, teams, and departments become “silos.” There is usually a lot that can be learned by an organization and its leaders from within, from its own people. The challenge is opening up the flow for that to happen.
4) Understanding transitions - Leaders transition in and out of positions, jobs, and companies. They are consistently looking for help with these transitions. This is where a solid, experienced Executive Coach can really add value. Transitions are often fraught with emotions and complexities. Hiring a partner to help you through is key.
5) The battle for talent - The biggest competitive advantage of any company in the future is going to be people. Often CEOs don't know the scope of talent available to them within their own company. This is a source of frustration for many. See point number 3 above. It is amazing how much knowledge and information inside a company does not flow. Again, challenges in the “human dimension” often hinder this flow. Fear, politics and other factors can keep key information like “how talented is your talent pool” from being clear to those at the top.
Bottom line, from our perspective at 2130 Partners, for CEOs to manage these top 5 challenges, investigating and investing in the “human dimension,” is the place to work. The greater the skills and capacities CEOs and those on their teams have to effectively and efficiently communicate and create results, the less painful these 5 challenges become.
Does the oil mess in the Gulf of Mexico outrage you? Are you saddened by the recent mine disasters? Are you distressed by the air and water pollution we see on the news or in person if you travel much? Do you drive a car, have air conditioning and heating, and/or fly much?
Here’s the biting part – you & I are causing all of these unhappy circumstances. Granted, for most of us our role is somewhat indirect. However, there would be no oil drilling, coal mines, refineries or plastics manufacturers if we didn’t buy and use the products to facilitate the lifestyles we enjoy. Being angry at the owners and executives of the companies involved makes sense on one level, but on another level it is a way to push responsibility off on someone else and comfortably go on with our lives. Large, complex systems will fail periodically, despite our best human intentions. There will be crashes, fires, stock market plunges, and on and on. We are all part of the large complex systems we live within and use to continue our lives as they are. It’s critical we examine this from a larger lens. It’s also important that we start to open to the idea that no matter how small, we do have a role in these large systemic failures that seem to be someone else’s fault.
So what are we to do, or, perhaps more powerfully, who are we to be in the matter? How do we, as leaders, relate to these seriously troublesome issues of our time? I don’t know if anyone truly has the answers, but I suspect the power may lie in the questions themselves. I keep listening and looking for actions that are the most responsible I can take while continuing to own and be present to the realities of our world, where things are headed with our collective humanity, and the consequences if we don’t own our actions and change directions.
I’m also interested in how this same idea applies to other areas of our lives. What other parts of life are too difficult to face? What is happening in your organization that you refuse to be responsible for in the bigger scheme of things?
Consider the possibility that stepping up and owning it all may provide new access to solutions and strategies you had not seen before. You may find that owning it all even gives you a new sense of freedom – the freedom to be with the good the bad, and the ugly without suffering about it. The suffering may all come from resisting the way that it is and the way that it isn’t rather than because if it.
Your inability to cause change where you’d like to see it may be similar. Instead of examining the condition, you may be caught up in complaints, judgments, opinions, and all the other noise around almost every condition these days. What if you give all that up and free yourself to turn your focus to discovery? Would you be unleashed to be creative and interact in a real problem solving way with others? What if you spend time asking questions and examining the “unfaceable conditions” instead of denying, ignoring, judging or being angry about them? Why not give it a try? See what happens if you are willing to be 100% responsible for everything in your life and for everything going on around you. Experiment with questions and curiosity. You might be surprised at the results.
Author's Note: Building on last week's blog post which was my key note speech at a Women's Symposium in China I am posting the talk I am giving to the same group of Chinese Women Leadership Students for an upcoming break out session.In the opening ceremony, I did a quick scan of the global picture of women’s leadership in the highestpositions. I outlined a simple process to follow to make you most effective in your pursuits. I then pointed out a series of qualities for you to bring to your work to be successful. Lastly, I addressed the requirements for men to be most supportive of a woman's passion and purpose. I declared that in the end both women and men must listen to their hearts and trust themselves. Identify your vision or "Yonder Star" and the path to it and get to work! Be courageous, authentic, collaborative, compassionaite, patient and persistent. The joy in in the journey and the learning along the way.
In this session, let’s dig deeper. Let’s get down to what it’s really going to take to live a life you love and produce outcomes that have you shouting “YES!”
As you will experience, life gets harder in the middle as things like jobs, family, housing, school, and medical expenses take your energy. It will be hard to remember what you said you were committed to when you were in college. You have to step out into the world and be defeated a few times to test your resolve. Can you get back up, shake yourself off, and continue to pursue your vision or will you step to the side and only make gestures? Will you let your circumstances or situation determine your life and just complain about it? Perhaps you will just suffer in silence, hoping you can do better in your next lifetime? Do you know anyone like that? They didn’t plan their lives to turn out that way! So what happened?
Life happened. Circumstances happened. As you go along, the evidence and the agreement of others stacks up about how hard it really is to make a difference. In your lifetime it will be even more challenging. In an age of uncertainty, rapid change, volatility, the rapid spread of instant information, and the breakdown of traditional practices and culture, it will be more confusing than ever.
I see all of this as great news for you. The more the past ways are losing their grip, the more freedom you will have to innovate and the greater that demand will be for your courageous leadership. Please note an emphasis on courageous and recall how I used David Whyte’s definition of courage in the opening ceremony, “developing a friendship with the unknown.” Why is that so important?
When the pressure is on and circumstances are pressing in on you, it is very normal to fall back to what you know from your past. The problem for leaders is that your past won’t help when what you need to accomplish your Yonder Star are bold new strategies and partnerships that are different from past practices. To get your passion and purpose back on the path to leadership, you will have to get comfortable with not knowing what to do. You will have to stay uncertain long enough to discover new strategies and new team members that can lead you beyond the world you and others knew and find comfortable. You will have to learn to become very comfortable with being uncomfortable!
So let’s get specific. Here is an example of a really big vision or Yonder Star. Applicants for next year’s World Forum For The Future of Women were asked to write a brief essay on women's lives in a perfect world. Part of what one woman said was, “In a perfect world, women are really equal with men. They do not have to lose weight in order to get the praise of their boyfriends. A woman is a god of herself, not her boyfriend, family or someone else. She is totally free and her spirits are strong. She makes her own life colorful and has a say in society. She belongs to herself. She belongs to the world too. She thinks for the animals, the children, even our beautiful world. Her eyesight is so big. Life is full of ups and downs, but she always keeps her heart basking in the sun. She knows that every dawn will present a fine prospect for her to unfold and the world will always be about new hopes in her eyes.”
Does that Yonder Star call to you? What do you think it will take to make that vision real in the world? If it fits you, what will you have to change about yourself and the way you have dealt with life in the past? If you answered “I don’t know,” you are wise. No one knows today what it will take to fulfill such a bold vision. To be successful with such a vision, you will learn to become comfortable with being uncomfortable or not knowing.
The other critical aspect of being able to fulfill your Yonder Star is to make it very, very public and develop lots of partners in your vision. The more people you include, the more creative input you will get. More importantly, there will be more people to remind you about your commitment when you forget.
Now I want to remind you that the only powerful vision or Yonder Star for you is the one youchoose. No project is too big or small if it is truly yours. This is one of the hard parts of leadership. There are so many social agreements on what’s right or wrong or what gets recognition at the moment and what does not. Unfortunately, many really important ideas are not appreciated by others when they are created. Many famous artists, for example, died before their work was recognized and many social reformers never lived to see the improvements that came from their lifetime of commitment and hard work.
You cannot live a life of true significance and also worry about whether you are getting lots of credit at the moment. You will have to find other sources of strength. You will have to become completely comfortable with your own vision and ideas and completely willing to own the consequences of your actions and inactions. You will have to be completely willing to deal with your circumstances.
For the women in the audience - to be a visionary, you will have to be very patient. It may be a struggle to bring men along with you on your path. Some of you may find it easier to stay single and simply focus on your work. In some ways that will make your life much simpler. On the other hand, you will miss out on many of life’s joys including children and real partnership.
For the men-if you intend to be a partner with a highly committed and passionate woman leader, be prepared for surprises. At times, your emotions may swing from very excited to wanting to give up. To be an equal partner will mean that much of what you have learned by listening and watching other boys and men while you were growing up will not be valid or useful in partnering. These old ways of relating to women may even cause you great pain.
For both of you, your guide will be the Yonder Star vision you share and your respect and love for each other. Beyond that, you and your partner will both be on a path of exploration. If you are frequently uncertain or confronted, you are probably doing the right work. If you are very comfortable, you may not fulfill your vision!
So what I have talked about are one or two very basic ideas it will take for you to be truly successful in fulfilling your Yonder Star or vision. It will be hard at times. It will take courage. You will forget your vision, you may not be able to find your commitment, and will have to be reminded. Your relationships can often be confronting, frustrating, or just disappointing. Discovering the joy and satisfaction of equal partnership as you express your passion and purpose on the path to leadership will make it all worthwhile.
As I summarized in my keynote it will ultimately come down to listening to your heart and trusting yourself. Identify your Yonder Star and the next steps on your path to fulfilling it and get to work. Be courageous, authentic, collaborative, compassionate, patient, and persistent. The joy is in the journey and the learning along the way. Be thankful that you are one of the people who will have the opportunity to live a meaningful life!
This week I am privileged to be speaking to the women of The World Academy for the Future of Women at SIAS International University in Xinzheng City, Henan Province, People’s Republic of China. For the past 18 months or so we have been working with Global Interactions and their President Jerrie Ueberle, (as well as others), to co-create curriculum and a program for The Academy. In conjunction with this, their 4th Annual Women's Symposium is also being held and my speech will be part of that symposium. Suzanne and I will be teaching at The Academy and participating in the symposium. This project has had an enormous impact on us here at 2130 Partners and has been an amazing learning experience.
The symposium is titled "Women Making a World of Difference: Putting Your Passion and Purpose on the Path to Leadership" and I was asked to address the subject of "Being Heard In A Man's World." I have to confess to some trepidation to doing this speech. What do I as an older Western male have to say to brand new graduates of a women's academy in China? I thought long and hard about this. Given my more than 30+ years experience as an investor activist for the end of world hunger I firmly believe the education and empowerment of women around the world is absolutely crucial to our collective global future. So after much reflection, here is the speech I will be giving:
Putting your Passion and Purpose on the Path to Leadership will require that you speak up, take risks, and be heard to move your goals from a dream to reality. You will not be alone! Bold women around the world are stepping up and challenging traditional ways, with major consequences at the individual, family, community, and societal levels. They are insisting on being heard in a world where women’s voices have long been marginalized or ignored.
Pursuing your path to fulfillment will bring you up against many barriers and pitfalls and will require you to deal with things you can barely imagine now.
Today, I will outline a simple process to follow to make you most effective in your pursuits. I will then point out a series of qualities for you to bring to your work to be successful. Lastly, I will address what will be required of men to be most supportive of you passion and purpose. The work is hard and confronting, however, the satisfaction and rewards are enormous.
Women are clearing a path for you by moving into top leadership roles on a worldwide basis, more so in government than in large corporations. With the recent election of Laura Chinchilla as President of Costa Rica, the world has 26 women heads of state and government. India passed a law in 1993 that required that 33% of all positions in local government, called Panchayati Raj, be women. That law has allowed 1,000,000 women at the local level to take on leadership roles in their communities, which means more women in public office in India than in all of the reset of the world put together. In addition, the Indian Parliament is currently debating a new law that would extend the 33% requirement to the national level in its own lower house. China has 21% women in its National People’s Congress. By contrast, the percentage of women in the US Congress and State Governors positions averages 17%. Representation of women among top corporate executives in the 1,000 largest US firms averages 15.7%. While these numbers still don’t reflect the fact that women make up one-half of the world’s population and “hold up half the sky,” they do represent a significant number of women in influential roles.
As women achieve more powerful roles and higher incomes, however, a combination of old and new threats must be dealt with. Traditional cultural practices are still producing great discrimination against women and girls, from employment and educational opportunities right down to the aborting of female fetuses and abandonment of female babies in very large numbers. Estimates are that there would be over 100 million more women in the world if this were not taking place. In addition, fundamentalist religious sects are going to great lengths to suppress women across the world. At the personal level, pressures for conformity to old ways exist in every community.
So what is the appropriate action?
First and foremost, you must pay close attention to these existing conditions we’re talking briefly about here today. The work you will do to successfully fulfill your vision will take place in these conditions. To be effective, you cannot wish them away, simply ignore them, or fight violently against them.
The process that will make you most effective is simple but it is not easy:
1)Develop a very clear expression of what your purpose and passion look like in the world when fully expressed. In our company we call that your vision or your “Yonder Star.”
2)Make full, clear, and accurate account of the conditions that exist and in which you will be working.
3)Ask “what’s missing from my picture of my fulfilled vision today?” “Which of those issue would produce the most results in the shortest time and with the least effort if I get to work on it?”
4)Design projects to address that issue and get to work.
5)Monitor progress and redesign as necessary to fulfill your projects.
6)Keep going until you are building capacities and moving successfully toward your vision.
Remember, the key to effectiveness is to have your vision, pay attention to current circumstances, and focus your work in the gap between the two.
What will be required of you?
1) First and foremost, summon your courage. The courage that will be most valuable is what author and speaker David Whyte calls “developing a friendship with the unknown.” Once you start on your path, you will have left your traditional, familiar surroundings and ways of relating to others and will be in unknown territory. If you are unwilling to be in that state and learn to become comfortable with being uncomfortable, don’t bother to get started. You will be stepping out of historic roles and relationships and you will be insisting on what can and must be done to produce meaningful change.
2) Second, you must be willing toaccept the consequences of your actions. This does not mean, “be a victim.” It simply says that all actions and even failure to act have consequences. To be free to act effectively, you must be aware of the potential consequences and feel that the results are worth it. You must give up avoiding being criticized or thought of as weird. You will have to deal with rejection and pushback without taking it personally. The questions to ask are “what stops me now?” “Am I willing to focus on my vision and go past that barrier?” “Am I willing to have all of the consequences and not just the ones that are safe or that I call good?”
3) Third, focus on collaboration. Develop strong alliances with other women who share your objectives. Work together and support each other, especially when your courage is faltering, you can’t find your passion, and your purpose is blurred. Find courageous men and teach them how to be your partners. It won’t work to make men wrong, as that will just create a wall of resistance. Success will involve teaching and enrolling them in how they will be better off by collaborating with you. It works – my wife and I are living examples of equal partners who make great contributions to each other and our clients and community.
4) Fourth, summon compassion. When you are causing change, some of the people around you, both men and women, will be threatened. They won’t necessarily understand what you are doing or why. Your family members may fear for your safety or that you will leave them. Others may have their beliefs threatened or feel that they will be harmed in some way. Change of any kind, even good change, is an upset for people. Forgive them for their resistance and help them understand the benefits.
5) Be patient. Allow those around you to re-shape their relationship with you and with the changing roles of women in general. Balance the rate at which you are attempting to accomplish your work with their ability to absorb the changes you are bringing.
6) Develop and maintain your clarity- how do you intend your life to unfold? What is the best path for expressing your passion and purpose? Remember, it is your life, so any path you freely choose is fine. There are no right answers other than that!
7) Be authentic. The world has actually been waiting for you. Be fully yourself, fully self-expressed, and let the world choose how much of you it wants and for what roles. You are the only person who has been genetically encoded to deliver what you offer by being fully you.
8 Be persistent. You will be amazed at how many excuses and seemingly very good reasons you will come up with to change or give up. Stay on your path (strategy) or get back on it when you stray.
9) Surrender. If you have a really big passion and purpose, you will be immediately and often confronted by thoughts like “I’m insufficient,” “I don’t know how,” “I’m scared to death,” and “I’ll never get good enough fast enough to reach my Yonder Star!” Success will require that you reach out to find team members and identify successful strategies. When you get stuck, ask, “Who are my missing team members?” and “What are the missing strategies?”
What does this require of men?
1) Enlightenment. To receive the benefits of having powerful, effective women in their lives, men will have to be willing to be open to the opportunity and to not know how it is going to turn out. They will have to suspend their instant, automatic, and unexamined beliefs about women and the roles women should play. They will have to be present to the opportunities before them.
2) Recognition. To be able to partner effectively with women and benefit from their newfound power, men must realize and own that they discount or ignore women’s voices. This will be extremely difficult for many men, as they do not realize that they do it currently. The adjustment may be threatening or painful and they may experience a sense of loss.
3) Courage. Men who step up to being real partners with women may still face times when they feel threatened by the situation or the strength of the woman or women around them. Further, they may have to stand the ridicule of other men who see them as weak or stupid. As with women, it will require developing a friendship with the unknown. They won’t necessarily know what to expect from women or how to handle what is being said or done to them.
4) Action. In addition to all else, men will have to see and act on the opportunity offered by being in equal relationship with women whether as romantic partners, co-workers, or members of their community.
Ultimately, for both women and men, it will come down to listening to your heart and trusting yourself. Identify your Yonder Star and the path to it and get to work. Be courageous, authentic, collaborative, compassionate, patient, and persistent. The joy is in the journey and the learning along the way. Go forth and prosper!
In a rather reflective one-to-one the other day, one of our clients said, “Your availability in a worldwhere nobody is ever available, (mentally, emotionally and physically), is greatly appreciated.” This comment has unleashed a whole inquiry in which I have been examining the implications for my life and work. What does it mean "to be available" to others? Particularly if you are a leader?At the Individual Level
If you look at your individual availablity in the first person, meaning from the "I" level. What does it mean? When I consider it, the questions that come up for me are: "Am I present to the day – to the sights, sounds, and sensations of the physical world? Do I notice the birds singing, the waves rolling up on the beach, the sun and moon rising or setting, or the sea lions barking in the middle of the night? If I do, how do I interact? Do I miss it all because I’m lost in my own thoughts, opinions, judgments, etc.? How would it change my life and well being if I got very, very conscious and dramatically increased my experiences of these things?"
Pushing it a bit further, consider this from a leadership perspective: "Am I available to hear what those around me are saying that could accelerate the quality of my experience, my life, and even my strategic direction? Am I willing to be impacted by the things that people who care about and appreciate are saying to me/about me? Would I be a bigger person? How much richer might life be and how big would I play?"
At the Relationship LevelIf you consider your availability in your relationship to others, at the level of "we," what does that mean? When you are interacting with others, can you be fully available to them? What would that mean? How can you do that, given all of your commitments? Does this seem overwhelming? What if being available has nothing to do with time or space and only to do with how present and open you are? How quiet your mind gets so you can hear what others are saying, whether it’s in person, on the phone or even in an email or text? Rather than rattling around with your own thoughts and feelings, what if you just really listened, and asked questions and didn’t judge?
With clients and colleagues, can you listen newly to them or are you just listening to the noise in your head about what you are going to say next? Are you focusing on what you think about what they are saying, or whether they are on the right or wrong path? What if you weren’t coming from knowing, rather just being there for them, being a generous listener, and asking questions that perhaps help them gather their own thoughts more clearly?
"Available" - What Does It Really Mean?
According to the Answers.com dictionary it means:
1. Present and ready for use; at hand; accessible
2. Capable of being gotten; obtainable
3. Qualified and willing to serve or assist
4. Chemistry. Capable of being used in a chemical reaction
5. Botany. Present, as in soil, and capable of being used by plants as a nutrient
The more I consider these definitions the more I like them all when applied back to this inquiry.
I invite you to consider a commitment to being present and accessible, willing to serve and be used by another to cause a catalytic reaction in their lives, (remember your chemistry here: a catalyst causes a reaction and is not used up in the process), and to be a source of nourishment essential for growth and the maintenance of life.
I recently attended a presentation of "High Performance: How To Get It. How To Keep It" by Greg Bustin at a Vistage meeting in Orange County. Greg packed a lot of material into his three-plus hour presentation geared around formal planning. The idea I really sparked to, however, was the notion of consequences.
In designing accountability systems, one of the commitments Greg has people do is agree to accept the consequences of their actions or inactions. I’ve been reflecting since on the implications of that simple statement. The dictionary offers two distinct definitions of the word "consequences" ; 1) something that logically or naturally follows from an action or conditions. 2) significance; importance. Of most interest to me is that the dictionary does not associate any good or bad to consequences and yet in everyday language I suspect the word has a lot of baggage, (negatives), associated with the word. I suspect many readers will even find the idea of "punishment" associated with the word consequences.
As I considered this idea of consequences, of accepting them, and of letting go of the "good/bad" judgments, I decided to play out this concept in my real life to see how it might apply.
The inquiry came to together for me around email. I get more email than I can handle and still have a life and my health. I have struggled with that for too long now. I see virtually all of our clients and Vistage members struggling with it. Why? I didn’t ask most of the writers to send me the email. What makes me think I absolutely must answer it?
I realized that in my own internal dialogue there are messages that say something like “a good person would answer all of his email every day.” “People won’t like me if I don’t answer their emails.” “I won’t be respected if I don’t answer…” “I’ll be kicked out of the club if I don’t answer…” “There is one of those emails in that e-stack that has a zinger in it. If I don’t handle it, I’ll be screwed!” Etc., etc., etc. It's really an "inner critic" internal dialogue that is stirred up by the fear of negative consequences. This "critic attack" is part of the instant, automatic, and unexamined beliefs I have tied to performing and being liked or appreciated that are running the show.
I have not approached the outcomes of unanswered emails as simply outcomes - meaning consequences without baggage. I have been reacting to a negative significance or importance that I am essentially "making up" about not answering email or being very slow to answer.
As a result of this exercise, I have decided I will give email my best shot within a larger set of priorities - attending to my work, my relationships, and my health and well-being. For all those emails that are answered very late or never, I am completely willing to accept the consequences. I will apologize or clean it up as necessary but I won’t sweat it. Having made the "unconscious conscious," (a Pat Murray notion –renowned Vistage speaker from the San Francisco Bay area), I can consciously choose to limit my time and energy devoted to email and simply be willing to have the consequences, free of any meaning I have been putting on it all.
I have found this to be a very "freeing" exercise and it occurs to me there are probably alot of times we are "overwhelmed," and what is really going on underneath is some type of fear related to negative consequences.
So how about you? Can you see any similar issues in your life that are driving a sense of overwhelm?
In the process of growing up and becoming a successful leader, you most likely put together a set of well-developed values, beliefs, experiences, and capacities. You have probably done well at suppressing your emotions and demonstrating your rational thinking. Being successful means your mix has served you well; you have been rewarded, "bonused," and encouraged along the way. You have probably learned to rely on the way you interact, solve problems, and produce results to the point where the basis of your thinking, (your "paradigm"), is now instant, automatic, and unexamined.
To paraphrase the PeterPrinciple, you can expect to be promoted to your level of incompetence, (if you haven’t been already). This means that at some point,"the success train" of your career is coming to a halt. If you happen to own your own business, and are already at the top, it is likely to happen in the form of business expansion. In other words, your business will expand to your level of incompetence.
How does this happen? Our belief is that as your work requires broader and broader reach and impact, the very traits and skills that got you rewarded and promoted to your next level of accountability, (or allowed you to create a successful business), can be what defeats you. You will be working with many more people who differ in their perspectives, learning styles, ways of processing information, and ways of interacting with others the bigger your career or business gets. In order to make the leap past the Peter Principle, you will have to expand your own skills and capacities.
Einstein’s oft-quoted statement “problems cannot be solved at the same level of awareness that created them” applies here. If you continue to rely solely on your own thinking and way of operating, (and why shouldn’t you since, after all, you are successful and you got here, didn’t you?), then you are in a place of "self-referencing leadership," and that means the Peter Principle is "in effect." To continue to lead successfully, you will be required to think in new ways and benefit from the thoughts and perspectives of others. In other words, cherished self-reliance becomes obsolete. Collaboration, inclusion, openness, the ability to continue learning, respect of others' skills, expecting others to contribute - these are the traits that arecritical to develop.
To collaborate successfully will require opening up to creativity, inspiration, and empowering others. Doing this will require developing the added dimensions of intuition, (gut feel), and heart-centered knowledge to your already highly developed intellect. (See last week's blog post on using all of your intelligence if this is a new concept.)
So bottomline, when success is at hand, and all the skills you currently possess have gotten you there, it's time to push yourself to expand. You must increase your capacities to collaborate with others and your "capacities of intelligence" if you are going to overcome the Peter Principle and continue to be a successful, and not merely self-referencing, leader.
This may seem like a funny question, but do you know the answer? Are you using all of your intelligence? We don't mean "business intelligence" in the sense of consumer data, research and business results. We are talking about your own personal intelligence. You probably believe you "give it your all" and use all of your capacities and capabilities - but are you sure?
The fact is, there are three ways that we as human beings detect, receive and process information. There are three centers of intelligence - the head, the heart and the gut.
Our culture primarily values the head or intellect. Ever since the time of the philosopher, mathematician and physicist, Rene DesCartes, ("I think therefore I am"), the intellect has been prized as the center of our understanding, intelligence and knowledge.
However, at some level, we all know this belief is not quite accurate. For example, we know the heart provides us with key information. We have all heard the phrase, "I followed my heart," and we all immediately understand what that means. Think about that phrase for a moment. If the heart didn't provide us with information, how could we follow it? And if the information wasn't powerful, why would we follow it? It turns out that scientific studies about the power of the heart show there is an extaordinary amount of energy and information coming from and through the heart. In fact, there is now evidence that a type of neural tissue is present in the heart which indicates the heart and mind work together to process information. The Institute of HeartMath has been studying the power of the heart for years and we recommend looking into their work to find out more.
When it comes to the idea of the heart as a center of intelligence, there is some cultural ambivalence. On the one hand, we are suspicious. Isn't the heart "emotional?" Emotions "shouldn't be followed." They are "irrational" and that's not a good thing. Right? However, at the same time that we have this cultural concern, there has been alot of work done in the realm of emotional intelligence and its importance. Some have even stated that being "emotionally intelligent" is more important than having a high IQ. So although in some ways we are suspect of the heart's information, we also seem to understand its value.
How would you rate your EQ or emotional intelligence? Are you able to tune in to your emotions and what they might be telling you? Are you able to recognize what your heart has to say?
The third center of intelligence is our gut. We have all heard the phrase, "I had a gut instinct." Similar to the phrase about the heart, we all know what "having a gut instinct is" and what it means when someone says that phrase, whether we personally tune in to our gut or not. The gut actually has an extraordinary amount of neurological tissue and activity in it. So much so, that physicians regularly refer to our gut as having a "second brain."
We can all think of examples of stories where people followed a gut instinct and it was either critical to their survival, or it changed their life, or drove them to make an important business decision. When people are tuned in to that gut information, and they are asked how they knew something or why they did what they did, the response they give is, "I just knew," and we can tell by the emphasis that the knowing came from a deep and solid place. Being able to tap into our deep-seated inner knowing is something fundamentally human that our culture does not overtly value highly.
How familiar are you with your gut instincts? Can you think of times it has served you well? Are you able to tune in and hear what your gut is telling you?
People have varying degrees of connection to their three centers of intelligence. Some rely almost exclusively on one center. Some may even use two or all three, but much of this reliance can be unconscious. Processing information and decision-making is often very automatic and unexamined.
We suggest you do a little experiment and self-reflection. Watch your decision-making processes this week and see which center(s) you use. If you find you are not using all three, then the fact is, you are denying yourself valuable information. The world has become so complex and difficult to navigate, we all need all the help we can get. Your body gives you three different ways to receive and process information and these centers of intelligence may even have different perspectives on the same issue. Taking time to tune in and listen to yourself is a skill we can all develop. It is likely that if you are disconnected from a center of intelligence it will be your heart or your gut. You can actually build this connection and it's not terribly hard, it just takes practice. If you want to find out what your heart has to say, sit quietly, put your hand on your heart and ask the question you need answered. This may seem incredibly simple, but it has the effect of dropping our attention and helping us connect. The same will work with the gut.
As leaders, we can't afford to dismiss or ignore key information. And frankly, who would deny themselves the opportunity to "become more intelligent?"
I had a further conversation with Dan Markovitz of TimeBack Management yesterday regarding Lean Conversations and how to begin designing a rigorous assessment instrument. The objective being to give users a way to focus their actions on the most effective leverage points for reducing friction and waste in their everyday conversations and increasing productivity and effectiveness. Dan had recently returned from a major annual Lean conference by the Lean Enterprise Institute One of his observations was that there is a fair degree of frustration in the community around “why haven’t we seen more progress over the last decade than we have?”
While not pretending to have any global answers to this question, I believe a significant portion of the issue likely comes from the paradigm in which the work has been done. Here's what I mean:
1) Most of the "Lean work" in the United States has dealt with the physical and financial dimensions of productivity; with much less attention to specific interventions in the way people think and interact with those around them, (what we are talking about when we say “the human dimension.”) If you change processes, physical environment, and finances you also need to give people a new "operational paradigm" for how to upgrade their interactions with each other.
2) Much of the work around Lean is reported and exchanged in relatively academic terms, almost "theroretical," but "the action" goes on between people on the shop floor, in their offices, on the phone and now with email and text messaging. It's real life experience which tends to get messy.
3) Generally writings and discussions address how to get other people to change their behaviors. From the perspective of the work we do at 2130, it all really starts with “Self Generated Accountability.” This means the starting point is understanding "my role" in what is happening and taking responsibility for the changes I need to make. Self-observation, self-awareness and incorporating feedback from others is key. This is very different than looking at the team and consistently providing feedback to them about the changes they need to make. It doesn't mean that if you are a leader you don't make assessments of others, but it does mean you start with yourself first.
4) Working with the effectiveness of our conversations and interactions involves working with things we can’t see or touch. Furthermore, the nature of conversations is much different than that of physical objects. Brian Regnier taught me the crucial difference, which is that physical objects persist whereas conversations disappear. The fact that many of us treat conversations as if they also persist leads to many failings in shifting thinking.
5) There are few best practices for conversations that lead to highly productive interactions. For example, it’s easy to observe a group of people behaving in a continuous "fire-fighting" mode and we have a term for it. It’s less clear in every day shared language what the descriptor is for highly productive group interactions.
6) For many of us, any attempts to increase the effectiveness and productivity of our interactions starts with a complaint about the way that it is and attempts to fix it. Our approach is to learn to describe the “Yonder Star” or ideal outcome. What would our interactions and work together look like if we were performing at a very high level and enjoying ourselves to boot?
Our invitation to you is to reframe your thinking about those interactions you have that involve a lot of friction and waste. Create your Yonder Star for the conversation. Invite the other(s) to share your Yonder Star, examine what’s missing from that picture today, and engage in discovering new practices or ways to interact that are more productive. Let us know where you get stuck, what you learn, and any results you are having. If you come up with any best practice statements that are “Lean Conversations,” by all means, please share them.